© 2014 Bentley Systems, Incorporated Support Communities Site upgrade/migration update.

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Presentation transcript:

© 2014 Bentley Systems, Incorporated Support Communities Site upgrade/migration update

2 | | © 2014 Bentley Systems, Incorporated Support Communities Increase user satisfaction –Provide an easy way to find knowledge –Give everyone instant access to solutions to issues Product Information and Announcements Interact with Peers, Experts, and Bentley Colleagues Join an Industry Community Share Best Practices and Solutions Become a Bentley-empowered Most Valuable Professional (BeMVP)

3 | | © 2014 Bentley Systems, Incorporated Provide proactive support –Known issue alerts and self-healing –Promote adoption of new features Not just English –Taking localization into account Gain support efficiencies – Minimize ”easy”/repeat questions (answers are online) –Allow for more focus on complex issues –Extend insights, support reach, market influence –Facilitate business scalability Support Communities

4 | | © 2014 Bentley Systems, Incorporated Increased Value to Bentley SELECT

5 | | © 2014 Bentley Systems, Incorporated Getting There Direct to Be Communities – Via Bentley CONNECT – Via RSS feedsVia

6 | | © 2014 Bentley Systems, Incorporated Community Look and Feel

7 | | © 2014 Bentley Systems, Incorporated Community Look and Feel

8 | | © 2014 Bentley Systems, Incorporated Community Look and Feel

9 | | © 2014 Bentley Systems, Incorporated Product Category

10 | | © 2014 Bentley Systems, Incorporated Forum – Your Discussions

11 | | © 2014 Bentley Systems, Incorporated Forum – Verified Answers

12 | | © 2014 Bentley Systems, Incorporated Question or Discussion?

13 | | © 2014 Bentley Systems, Incorporated Forum – Verified Answers

14 | | © 2014 Bentley Systems, Incorporated Improved Search

15 | | © 2014 Bentley Systems, Incorporated Filter Your Search

16 | | © 2014 Bentley Systems, Incorporated Useful Places The Bentley Institute Blog –Posts about current training availability: Free training includes: –Online QuickStart courses –2013 LEARNing Conference Materials, e.g. The Building Track Learning Path:

17 | | © 2014 Bentley Systems, Incorporated Coming Soon! Project-related communities –Including things like IM abilities for project constituents Ideation Calendars Product documentation and ReadMes Reuse of information across other Web properties Closer connection with webinars

18 | | © 2014 Bentley Systems, Incorporated Coming Soon! Role-based access Mobile experience Easier navigation and content harvesting Reputation Among a number of other things