Five Things to avoid when building a speech application Michael Perry, Director Voice/IVR Solutions - AVAYA

2 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 2 #1 Plan the work / work the plan What are the success metrics? Internal agreement with stakeholders / external agreement with vendors How are you going to measure? –At launch –30 days post launch –Ongoing

3 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 3 #2 Don’t port applications Good luck with that business case…. Where is the payback? Use this as an opportunity to refresh the business process, not the technology!

4 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 4 #3 Unit Testing is enough….right? Test all applications at load If you don’t have a Hammer, use a 3 rd party service

5 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 5 # 4 Press dos for Spanish Approach localization the same way you would native languages Use native speakers to validate where possible Don’t use 5 words when 3 will work

6 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 6 # 5 Training….who needs it? Don’t choose between a great design and an application you can’t support Make self maintenance a goal Always get the application source code

7 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 7 THANK YOU Contact Michael Perry