1 Managing to Outcomes Creating a Result-Driven Culture September 15, 2010 Jewel Bazilio-Bellegarde, CNCS Ken Terao and Anna Marie Schmidt, Project STAR Janis Glen, Project TAAG

2 Welcome Purpose AmeriCorps State and National Grantees training staff will explore learning strategies, techniques, and resources that strengthen skills to effectively execute the Corporation for National and Community Service leaderships priorities in the area of Performance Management. Goals AmeriCorps State and National Grantee training staff will: Fully understand the priorities of the CNCS leadership and explore learning and support strategies that will ensure transmittal to sub-grantees and sites; Review performance management theory, skills and techniques so as to strengthen their ability to support sub-grantees and sites; and Discuss their role and develop action strategies that help ensure the integration and implementation of new CNCS priorities among sub-grantees and sites in accordance with the Serve America Act.

3 Learning Objectives Participants will: Understand the performance management framework - explore strategies to ensure clear messagingUnderstand the performance management framework - explore strategies to ensure clear messaging Review performance measurement and consider support for sub-grantees and sites.Review performance measurement and consider support for sub-grantees and sites. Review National Performance Measures; requirements and resources to support the fieldReview National Performance Measures; requirements and resources to support the field Develop draft PM training plan.Develop draft PM training plan.

4 There is a body of knowledge/literature on the subject of performance management. By performance management system we are not referring to a specific model or off-the-shelf product but a generally understood set of practices and procedures that taken together constitute a system of behavior for a particular organization leading to the intended outcomes identified in the NOFA. NOFA: Nonprofit Capacity Building Program (NCB) – Frequently Asked Questions Performance Management Defined

5 Clarify what change program is trying to create (vision) Gain specificity on how program will accomplish this change (strategy) Focus practices and procedures on intended outcomes (execution) Determine what information will be most helpful to understand if on course to achieve change (outcome) Collect and use this information for program improvement (performance measures) Managing to Outcomes

6 Pair Discussion

7 From managing-to-outcomes to performance measurement Is the selected activity appropriate to measure performance? What is being measured? Is it the most helpful information to determine change (outcome)? Is the performance measurement cycle fully implemented? Quality Performance Measures

8 Five Steps of Performance Measurement 1. Develop PMs 2. Develop Instruments 3. Collect Data 4. Analyze Data 5. Report Results Beginning with the end in mind

9 Individually, Read worksheet and instrument Pairs, Respond to and discuss questions Worksheet and instrument alignment

10 Better Instrument Back to the PM Cycle What would the data collection process look like? How would you analysis the data collected? How would you create a meaningful report with this data? Wearing a different hat – Training ideas?

11 Goal Quality performance measures and quality programs The Program Quality Chart can: Assist in posing questions focused on intentionality and implementation Clarify challenges, put concerns on the table Visualize possibilities Keep track of progress Highlight training needs Program Quality Chart

12 National Performance Measures Basic Overview Common outputs and outcomesCommon outputs and outcomes Unduplicated beneficiary counts (outputs)Unduplicated beneficiary counts (outputs) Standardized data collection instrumentsStandardized data collection instruments Corporation will aggregate results to demonstrate national impactCorporation will aggregate results to demonstrate national impact Should represent projects primary activitiesShould represent projects primary activities Program Year is a pilot year for the national performance measuresProgram Year is a pilot year for the national performance measures

13 1. Clean Energy/Environment 2. Economic Opportunity 3. Education 4. Healthy Futures 5. Veterans 6. Disaster Preparedness Focus Areas

14 Service ActivitiesService Activities o Conform to definition of key terms o Designed to achieve National Measures results Outputs: Unduplicated beneficiary countsOutputs: Unduplicated beneficiary counts Outcomes: Some require standardized toolsOutcomes: Some require standardized tools Aligned Performance Measures:Aligned Performance Measures: o Match output and outcome o Outcome can be a national measure or applicant determined Key Requirements

15 National PM Instrument Packet T/TA What would you do to introduce the instrument packets for National Measures to your target audience?

16 Developed to help projects implement National MeasuresDeveloped to help projects implement National Measures Instrument packets contain:Instrument packets contain: o Definitions of key terms o Considerations to determine if a National Measure is right for your program o Data collection challenges and strategies o Sample instruments with instructions o Specific requirements to measure sets of National Measures in combination (if applicable) Instrument Packets

17 Year 1: Submit three reports for National MeasuresYear 1: Submit three reports for National Measures o 1 st report, February 2011: Determine if initial data efforts working, changes needed, and/or additional T/TA needed; no numbers o 2 nd report, May 2011: Report all progress to date on National Measures o 3 rd report, October 2011: End of year report Years 2 & 3: Submit regular year-end reportYears 2 & 3: Submit regular year-end report Grantee Reporting

18 National Performance Measure Resources National Performance Measures one-stop shop on the Resource CenterNational Performance Measures one-stop shop on the Resource Center o Detailed Background Information on National Performance Measures o FAQ on National PMs o Instructions for Entering PMs in eGrants o Instrument Packets for National PMs o Introducing National PMs (tutorial) Webinars for sub-granteesWebinars for sub-grantees STAR phone assistance for programsSTAR phone assistance for programs

19 PM Training Plan

20 Phone: Online Resources: (Search: Project STAR)