Strategic Information Systems Definitions and context Week #1 pt. A

Information technology (IT) is arguably the most disruptive force for organizations in nearly a century.

Information Technology Computer technology Hardware and software Information creation and storage Telecommunications technology Information transmission Networks Process and Infrastructure

WHAT IS THE BUSINESS VALUE OF INFORMATION? The Information Age The business value of IT… Because of the value of information.

Organizations in the Information Age E-business: Processes enabled by Information Technology Netcentric E-business vs. E-commerce?

Information as an Organizational Asset What is information? How is it created? Information Hierarchy (Waves of Wisdom) (00) >> Data >> Information >> Knowledge >> Wisdom Assets: Added Value

Information as an Asset (00) NO DATA DATA Stage #1: Stage #2: data collection

Information as an Asset DATA Stage #2: Raw Values: Facts, Numbers, Text, Images, Sound, Video Issues of data collection Data properties What data properties would a data administrator be concerned about?

Information as an Asset DATA Stage #2: “DATA IS LIFE… GUARD IT FIERCELY” *Amdahl Computers advertisement

Information as an Asset DATA INFORMATION Stage #2: Stage #3: Information is PROCESSED Data

Information as an Asset INFORMATION Stage #3: Information is PROCESSED data Organize data Select data Mathematical analysis on data

Information as an Asset INFORMATION Stage #3: input outputprocess datainformation Quality? Information quality is a function of data quality and process quality.

Information as an Asset INFORMATION Stage #3: Companies are drowning in data, but starving for information.

The INFORMATION GAP Most systems developed for … Operational processing Not Informational processing. Operational => transaction oriented Informational => detailed and summarized data for decision-support Lots of Data. What about Information?

Information as an Asset INFORMATION Stage #3: Some CHALLENGES of Enterprise Information: Appropriate information for person, place, time Appropriate data structures (metadata) Discovery/indexing/cataloging Security, privacy Can impose “limits” on views/attitudes/creativity

Information as an Asset INFORMATION KNOWLEDGE Stage #3: Stage #4: Knowledge is information put to productive use.

Knowledge Sales Figures by Region Knowledge basics

"Knowledge" - Information that can create value through action Explicit - “Captured Information” FormalProcess Maps Objective Directories DataPolicies and Procedures Tacit - “Untamed Information” InsightsContext Specific JudgmentKnow-how IntuitionBeliefs Types of Knowledge Knowledge basics

A recent Delphi study found that on average, corporations believe that 42% of corporate knowledge is housed exclusively in the brains of employees. Delphi Group, 1999

Information as an Asset INFORMATION KNOWLEDGE Information can be managed as an asset. Can knowledge be managed as an asset? Knowledge Management/ Best Practices

Information as an Asset KNOWLEDGE WISDOM Stage #4: Stage #5: Wisdom is the RIGHT application of knowledge. ETHICS

Traditional Systems Model: technology people data/information processes System purpose

The Systems Model (revised): relationships Relationships: Internal External

The Extended Systems Model: technology people data/information processes System purpose relationships

The Systems Model... For Structuring/informing Analysis Technology (hardware, software, infrastructure) Processes People Data/Information Relationships (intra-organizational; inter-organizational)

The Systems Model... IT Asset Leadership What are the IT assets of an organization? Technology assets Process assets People assets Data/Information assets Relationship assets

The Systems Model... IT Asset Leadership Enterprise Design Challenges: Complexity Integration of technologies Pace of change and growth Ubiquitous computing (anytime, anywhere) Competitive demands Better, faster, cheaper Huge resource investments

The Systems Model... What is the difference between... IT Management IT Leadership

The Systems Model... IT Leadership: DirectionStrategy TrendsInnovation Exploiting IT High-level view of organization IT Asset Leadership

The Systems Model... IT Leadership must understand Organizational Impact of IT: IT is changing the way organizations function, what they do, how people work in those organizations, and even the very structure of organizations. IT Asset Leadership END