Prentice Hall, Inc. © STRATEGIC MANAGEMENT & BUSINESS POLICY 11 TH EDITION THOMAS L. WHEELEN J. DAVID HUNGER CHAPTER 10 Strategy Implementation: Staffing & Directing

Prentice Hall, Inc. © Staffing & Directing Staffing – Hiring new people with new skills; firing people w/ inappropriate skills; training existing employees to learn new skills

Prentice Hall, Inc. © Staffing & Directing Staffing follows strategy – –Training & Development Higher productivity Reduction in waste Overall cost savings

Prentice Hall, Inc. © Staffing & Directing Staffing follows strategy – –Matching manager to strategy Executive type Dynamic industry expert Analytical portfolio manager Cautions profit planner

Prentice Hall, Inc. © Staffing & Directing Staffing follows strategy – –Matching manager to strategy Turnaround specialist Professional liquidator

Prentice Hall, Inc. © Staffing & Directing Selection & Management Development – –Executive Succession Insiders Outsiders

Prentice Hall, Inc. © Staffing & Directing Selection & Management Development – –Identifying Abilities and Potential Performance appraisal system Assessment centers Job rotation

Prentice Hall, Inc. © Staffing & Directing Problems in Retrenchment– –Downsizing Eliminate unnecessary work Contract out work for cost savings Plan for long-run efficiencies Communicate reasons for action Invest in remaining employees Develop value-added jobs

Prentice Hall, Inc. © Staffing & Directing

Prentice Hall, Inc. © Staffing & Directing Managing Corporate Culture– –Assessing Strategy – Culture Compatibility Compatible with current culture? Cultural flexibility Organizational change possible Commitment to strategy implementation

Prentice Hall, Inc. © Staffing & Directing Managing Diverse Cultures– –Integration –Assimilation –Separation –Deculturation

Prentice Hall, Inc. © Staffing & Directing

Prentice Hall, Inc. © Action Plan Example

Prentice Hall, Inc. © Staffing & Directing Management By Objectives – –Establish objectives –Setting individual objectives –Action plan –Periodic performance review

Prentice Hall, Inc. © Staffing & Directing Total Quality Management (TQM) – –Less variable quality –Less variable response in processes –Greater flexibility –Lower cost

Prentice Hall, Inc. © Staffing & Directing Total Quality Management (TQM) – –Intense focus on customer satisfaction –Internal as well as external customers –Accurate measurement –continuous improvement –Trust and teamwork

Prentice Hall, Inc. © Staffing & Directing International considerations in Leading – –Power distance (PD) –Uncertainty avoidance (UA) –Individualism-collectivism (I-C) –Masculinity-femininity (M-F) –Long-term orientation (LT)