1 Individual Page Use?:No Are all Uses and Applications Discussed or Referenced in the Proposed Material on Label for the Product?: Yes Relates to a Major new Product/Services Launch?:No Includes Product or Service Claims, Features, Benefits or similar information?:No Contains Competitive or Comparative Claims?:No Includes Return on investment (ROI), quantifiable cost of ownership, reimbursement, or meaningful use claim or reference?: No Include References to Market / Segment Share or Market / Segment Leadership?:No Include identifiable Patient Information / Data?:No If Customer Names are Used, are Necessary and Appropriate Permissions in Writing and on File?: No Include Customer Testimonials?: No If any non-GE Stock Images are Used, are Necessary and Appropriate Permissions in Writing and on File?: N/A Do the Proposed Materials Contain Images of GE Products?:No Do all Product Images Depict the Device(s) Being Promoted in the Piece?:N/A This is a Translation of a Previously Approved Piece in Which no Changes Have Been Made?: No This is a Revision of a Document Previously Approved for Ad / Promo Use?:No

Centricity™ Business Optimization Service Round Table Collaboration Session – Help us help you optimize! May 1, 2015

©2015 General Electric Company – All rights reserved. The results expressed in this document may not be applicable to a particular site or installation and individual results may vary. This document and its contents are provided to you for informational purposes only and do not constitute a representation, warranty or performance guarantee. GE disclaims liability for any loss, which may arise from reliance on or use of information, contained in this document. All illustrations are provided as fictional examples only. Your product features and configuration may be different than those shown. Information contained herein is proprietary to GE. No part of this publication may be reproduced for any purpose without written permission of GE. DESCRIPTIONS OF FUTURE FUNCTIONALITY REFLECT CURRENT PRODUCT DIRECTION, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A COMMITMENT TO PROVIDE SPECIFIC FUNCTIONALITY. TIMING AND AVAILABILITY REMAIN AT GE’S DISCRETION AND ARE SUBJECT TO CHANGE AND APPLICABLE REGULATORY CLEARANCE. GE, the GE Monogram, Centricity, and imagination at work are trademarks of General Electric Company. All other product names and logos are trademarks or registered trademarks of their respective companies. General Electric Company, by and through its GE Healthcare division. 3

Introductions Optimization and Consulting Service Team 4

Optimization Solutions Let us help you Optimize your Centricity Business System 5

Leveraging analytics to provide valuable insights into specialized workflows, helping optimize IT systems and accelerate revenue cycle Solutions Portfolio Client Metrics Program Eligibility Workflow Optimization Self-Pay Optimization Workflow Consulting Enterprise Task Manager (ETM) Optimization Services 6

Centricity Business Client Metrics Reporting on key financial metrics and enterprise level Allows for tracking performance over time and identifying problem areas Provides peer to peer benchmarking capability Over 120 Centricity Business customers take advantage of the Client Metrics Program Several options now available to provide actionable insight for sound decision making! 7

Performance Manager Leverage Analytics and on-site workouts to help identify data trends and anomalies contributing to performance issues. Regular monitoring and monthly reviews to create targeted action plans executed by GEHC resources who will complete all analysis and provide active configuration, as necessary. Subscription service that allows for continuous improvement! 8

Eligibility Workflow Optimization Through a metrics driven approach, provides custom tailored tools and support to drive eligibility performance improvements. Links together KPI’s in the areas of Eligibility response, automation, utilization and verification rates, along with denials. Includes on-site, workflow specific consultative services as well as customer-specific action plans that are reviewed monthly. 9

Self Pay Optimization Provides custom-tailored tools and support to help improve front end performance Links together KPI’s in the areas of AR Days, Self pay collections, %AR over 90, net collections ratios Includes KPI monitoring, monthly reviews and workouts focused on KPI’s and targeted action plans Special programs include Patient Responsibility Optimization. 10

Workflow Process Consulting High value new feature promotion and adoption to align with Centricity Business solutions Functional workflow and technical consulting to drive change across process and technology KPI monitoring and best practice recommendations to support improved KPI’s along with processes. Focus on economic value as a key factor helping to drive exception based processes. 11

ETM Workflow Optimization Business office Assessments – Billing Process Review ETM Workflow Review – Missed opportunities – New Workflows ETM Task List Improvements – Design structure, SQL review New Features and Functionality - Agent instructions, multi-select Training and re-education – Core concepts, management, setup Automation using Agents – Automate routine manual tasks IT Services - Contracted IT assistance 12

ETM Workflow Optimization Based on your experience with Optimization Services: What other areas might we be of assistance? What can we do better? Best practices you want to share? 13

Contact information Optimization Solutions: Simone Arms: 14

15 Improve Revenue Reduce Cost Introducing DenialsIQ™: Uncovering unseen trends in denials Our challenge was that the trends we were working took too long to define and usually didn’t pay off, even if we fixed them. Jose Rivera Corporate Director, Physician & Professional Services Orlando Health Rework costs $25 per claim Resolve denials with context but without costly research 67% of denials are recoverable Work denials with common root cause factors, in bulk 90% of denials are avoidable Help prevent future denials, before they occur The Advisory Board “Driving the Denials Management Initiative A Renewed Focus” To learn more attend session 2404!! JB29987US

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