KSOM 1 Overall Strategic Plan Structure Session Outline … Visionary GoalsStrategic GoalsPerformance Goals Visionary Statements STRATEGY MAPBalanced Scorecard Core Goal, Vision, Mission, Slogan, Market. Perspectives & Purpose Descriptions Objectives & Objective Destinations. Strategy Map Objectives, Key Performance Indicator, Key Result Area, Key Responsibility Area, Measures and Scores.

KSOM The Three Key Grid Elements Grid NameUsage Objectives1. Allocate and define how each Strategic Objectives apply to every employee. 2. Create an Initial Framework for defining the Initiatives Activity grid. Initiatives1. Defines what activities occur to support every Objective. 2. Contain activity based financial budget data. 3. Allocate a date range to define a monthly grid. Monthly1. Define the status of any month. 2. Maintain planned and actual accounting or numeric data. 3. Provide planned and actual totals as Initiatives grid cells. 2

KSOM Objective Grid: Primary Concept ObjectiveResponsibility Objective 1KPI/KRA 1 KPI/KRA 2 Objective 2KPI/KRA 3 Objective 3KPI/KRA 4 KPI/KRA 5 3 The Strategic Objective must be applied to define each person’s activities. Every employee has a responsibility to ensure that each assigned Organizational Strategic Objective is successful.

KSOM Objective Grid: Secondary Concept Strategy Map Objective KPI/KRAMeasureScore/OutcomeNumeric Score Objective 1KPI/KRA 1Measure 1Good80% KPI/KRA 2Measure 2Bad30% Objective 2KPI/KRA 3Measure 3Very Good95% Objective 3KPI/KRA 4Measure 4Medium success55% KPI/KRA 5Measure 5Needs Improvement 45% 4 If you cannot measure what you are doing then you probably should not be doing it. Associated with the responsibility are the concepts of success and measurement. Depending on the industry application the responsibility is often called a Key Performance and the common acronym KPI is the Key Performance Indicator.

KSOM Objective Grid: Additional Columns ObjectiveKRALinkMeasureScore/O utcome Numeric Score Review Objective 1 KRA 1www...Measure 1 Good80%Jan/09 KRA 2www...Measure 2 Bad30%Feb/09 5 It is useful to add in some additional information such as a date when the KPI/KRA will be reviewed, plus also a link to a larger document or relevant website link.

KSOM Initiatives Grid: Primary Concept KPI/KRA Grid rowRelationshipActivityDate Range KPI/KRA 1One to Many -> Initiative 1Jan/09-Jun-09 Initiative 1Jan/09-Jun-09 Initiative 1Jan/09-Jun-09 6 The strategic plan concept contains several One to Many relationships. For each Objective there can be more than one KPI/KRA definition, and for each of these there are often several Initiatives/ Activities.

KSOM Initiatives Grid: Secondary Concept Some Grid Cells, such as Date Range will be commonly repeated. If the data was stored in a list form then immediate allocation is possible and fast indexed data cross-referencing can be used. The ability to cross reference the Balanced Scorecard data is a huge advantage. This provides the basic means for collaboration between data items such as Objectives or KPI/KRA items. To be able to display all information based on common data such as an Objective Review Date provides excellent visibility into this critical business data source. One popular example is to show all employees who are working towards a common Objective. 7

KSOM Initiatives Grid: Additional Columns KPI/KRA Grid Row ActivityDate RangeAccount Code Budget 1Budget 2 KPI/KRA 1Initiative 1Jan/09 - Jun- 09 GL Initiative 2Jan/09 - Dec-09 GL Initiative 3Jul/09 - Jun- 10 GL KPI/KRA 2Initiative 4Jan/09 - Jun- 09 GL Initiative 5Jul/09 - Jun- 10 GL Totals

KSOM Monthly Planning Grids: Primary Concept ActivityMonthly RowJan-09Feb-09Mar-09Apr-09May-09Jun-09 Initiative 1Planned Exp Actual Exp Actual/Planned % 78%79%83%92%95%93% 9 Monthly grids provide the ability to track event or financial data throughout the year. Particular emphasis is placed on budget planning with rows for Planned and Actual data. Derived financial information such as Actual/Planned% are also popular.

KSOM Monthly Planning Grids: Secondary Concept KPI/KRA Grid Row ActivityDate RangeAccount Code Budget 1Budget 2Monthly Actual/ Planned KPI/KRA 1Initiative 1Jan/09 - Jun-09 GL % Initiative 2Jan/09 - Dec-09 GL % Initiative 3Jul/09 - Jun-10 GL % KPI/KRA 2Initiative 4Jan/09 - Jun-09 GL % Initiative 5Jul/09 - Jun-10 GL % Totals