HNC/D Administration and Information Technology One Centre’s Experience

About me Curriculum Leader for Administration and Tourism External Verifier for HN Administration 363 Member of review team for 2010 framework Deliver on HNC/D Admin and IT

Summary of Year 1 - HNC 2nd year delivering new HNC Framework Integration of delivery on Units Office Admin/Office Technologies PDP/Work Experience Office Admin Outcome 2 – stress Covered in PDP Office Admin Outcome 3 – customer care Covered in Creating a Culture of Customer Care

Summary of Year 1 Integration of assessments Communication: This year we integrated the communications report with Outcome 1 Office Technologies Other possible integration: Outcome 3 Creating a Culture of Customer Care Office Technologies exemplar – add appropriate alternative solutions Spreadsheet Unit – centre using centre devised assessment, not using exemplar

Approach to Graded Unit 1 Learner centred approach Practice Papers for Paper 1 subject by subject Breakdown Mandatory question and Extended Response Questions

Summary of Year 2 – HND Core Units IT in Business: Advanced Databases Content same as previous Unit Good exemplar IT in Business: Advanced Spreadsheets No comment – 2nd semester delivery

Core Units IT in Business: Advanced Word Processing Additions Advanced columns More research (housestyles) Mailmerge using spreadsheet Filtering in spreadsheets (if, and, else) Track changes different – accept/reject

Core Units IT in Business: Advanced Word Processing Deletions Manuscript element Exemplar – prefer the new exemplar More about manipulation and functions of package

Core Units Presentation Skills Little change in content Exemplar solution – include appropriate centre acceptable solutions

Core Units ICT in Business BIM/Project Management put back together Content similar to both previous Units Outcome 2 – revision of OT plus some additional knowledge Exemplar – check solution for Outcome 3 Project Management

Core Units Developing the Individual within a Team Content broadly the same Exemplar – solid checklists Set up “event” (sponsored walk, training event) Office Management New exemplar – little problem, add centre solutions

Core Units Graded Unit 2 Criteria the same Exemplar marking scheme for each topic in extended response 5 marks — 3 marks theory, 2 marks linked to case study Graded Unit 3 Exemplar – clear, learners liked

Approach to Graded Unit 2 Learner centred approach Practice questions for Paper 1 subject by subject Breakdown Extended Response Questions linked to practice case study

Approach to Graded Unit 3 Learner centred approach Planning Stage - complete

2nd Year - HND Delivery of 15 credits at HNC results in only 4 credits available as options Local articulation agreement with HE establishment Business Culture and Strategy Managing People and Organisations

2nd year - HND Created matrix for following Units: Business Culture and Strategy Managing People and Organisations Office Management Developing the Individual within a Team ICT in Business

2nd Year - HND Once matrix was complete, delivered topics eg Leadership (DWIT O2, OM O1, MPO O3) Motivation (MPO O2, OM O1) Organisational Structure (MPO O1, 4, OM O1, ICT O1) Change Management (OM O2, BCS O5) PESTEL framework/external environment (BCS O1-5, OM O2)

Impact on Delivery Integrated delivery of content Learners have rounded knowledge Relies on experienced members of staff in business and administration Close collaboration between staff, dependent on programme team

Impact on Assessment Learners assessed when topics complete Integration of assessment not yet done – difficult due to different evidence requirements

Last slide . . . Questions?