3 rd Meeting of Working Group 2 March 13 th, 2007 Bilal M. Husain Director of eServices Projects Saudi eGovernment Program (Yesser)

1 Agenda National ICT Timeline ICT Landescap Current and Future ICT Ranking National eGovernment Program –Approach, Vision and Budget –Overview of Projects and current Status –Public Private Partnership Monitoring and Evaluating eGovernment

2 Telecom Act Establishment of Telecomm Commission Telecom Act Establishment of Telecomm Commission Drafting a national IT plan Drafting the e- transaction act The Launch of the e-payment gateway Liberalization of data and mobile 2nd mobile licensee launches IPO Drafting a national IT plan Drafting the e- transaction act The Launch of the e-payment gateway Liberalization of data and mobile 2nd mobile licensee launches IPO Liberalization of ISP sector Issuance of Telecom Bylaw Launch of Initial Public Offering (IPO) of STC Liberalization of VSAT Issuance of Telecom Bylaw Launch of Initial Public Offering (IPO) of STC Liberalization of VSAT National E-Government program Yesser [ National ICT plan 2nd mobile licensee launches service EasyNet Home PC Initiative WTO membership National E-Government program Yesser [ National ICT plan 2nd mobile licensee launches service EasyNet Home PC Initiative WTO membership Establishment of Saudi Telecom Company (STC) ICT Ministry IT added to Commissions Mandate (CITC) Liberalization of VSAT Services ICT Ministry IT added to Commissions Mandate (CITC) Liberalization of VSAT Services Not Exhaustive rd Mobile License TBI 2nd Fixed Line License TBI 3G Service launched Internet Restructuring E-Transaction & E-Crime Acts Riyadh Smart City Project launched with a pilot site 1st National eTransaction Conference held 3rd Mobile License TBI 2nd Fixed Line License TBI 3G Service launched Internet Restructuring E-Transaction & E-Crime Acts Riyadh Smart City Project launched with a pilot site 1st National eTransaction Conference held 2007 National ICT Scene Timeline 2006

Telecomm Act Intellectual Property Rights e-Transactions Law Cyber Crime Law Home Computing SMEs & Smart Cities Content Development Building Confidence (CERT, SPAM,..) Strategy & Action Plan PortalPKI Centre Setting Standards Sadad (e-payment Gateway) Smart National ID Cards e-Umrah Saudi EDI (E-Trade) e-Tax MOI Citizen Portal Invest-In-Saudi Portal Legal and Regulatory ICT Development e-Government Project National Projects National commitment to capacity building – 1 Billion SR for e-education projects Multiple projects with international partners for capacity building (Intel, Microsoft, Cisco,..) The ICT Landscape … Source: CITC

4 KSA 2010? Top 10 KSA Now UnitICT Metric Per 1000 inhabitantsInternet Users …… Per 1000 inhabitantsFixed telephone lines Per 1000 inhabitantsPCs > Per 1000 inhabitantsMobile telephone subscribers Scale from 1-10Cyber security addressed Per 1000 inhabitantsBroadband subscribers Per 3 minutes peak hours-localMobile Telephone costs US$ US$ per 100 kbits per monthBroadband costs Impact of ICT on Competitiveness Rankings Source: CITC

5 Communications and IT commission Official start: 1 / 1 / 2005 National e-Government Program

6 Unified Vision and Action Plan Common Standards and practices Shared Infrastructures Yesser Coordinated Decentralized Approach The Saudi Approach

7 Initiative Budget The budget funds more than 150 e – services, (3) National projects (6) Major infrastructure projects In addition to other projects المصدر: يسّـر Total budget allocated For the period of 2006 – 2010 SAR (3045) Million

8 Describing all the service improve- ments aimed for by redesigning the government agencys services, e.g., availability whenever and from wherever Building a reli- able infrastruct- ure (incl. data and technical layer) in compliance with YEFI* standards and building on e-government infrastructure Vision & Objectives Infrastructure Organization FundingChange Mgmt.Governance Having a dedic- ated organization embedded in an appropriate governance model, with an effective funding mechanism and a broad change mgmt. initiative Having a compelling and motiv- ating vision to drive the initiative as well as clear and specific ob- jectives to guide implementation E-Services Cross- departmental projects ** Providing major cross- departmental applications as a catalyst for increasing efficiency and effectiveness of government agencies * Yesser Framework for Interoperability; **Not applicable for all government agencies Source:Team COMPONENTS OF E-GOVERNMENT ACTION PLAN

9 By the end of 2010, everyone in the Kingdom will be able to enjoy – from anywhere and at any time – world class government services offered in a seamless, user friendly and secure way by utilizing a variety of electronic means VISION Timeline needed to boost motivation and ensure timely delivery Key belief of e-government must be driven by user demand Goal of providing services at the highest standard of security Goal of providing servi- ces to everyone in the country (i.e., city and countryside, citizens, business and expatriates) Goal of providing access to services from every- where inside and even outside the country (e.g., expatriates) Goal of providing servi- ces through electronic means such as internet, kiosks, IVRs and mobile phones (SMS) Goal of providing access to services at any time (24/7) Goal of providing services to the user in an integrated and seamless way Objective of providing better services Source:Yesser

10 10 OBJECTIVES FOR SAUDI-ARABIAS E-GOVERNMENT INITIATIVE Source:Yesser 1. Provide the top priority services (150) at world class level of quality electronically 2.Deliver services in a seamless and user friendly way and at highest standards of security 3.Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country 4. Realise 75% adoption rate with respect to the number of users 5. Ensure 80% user satisfaction rating for all services provided electronically 6. Deliver all possible official intra-governmental communication in a paperless way 7.Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible 8. Purchase all goods and services above a reasonable value threshold through e- procurement 9.Contribute to establishment of information society in the Kingdom through spreading information, knowledge and use of e-services 10.Help improve use of countrys assets and resources by increasing societys productivity in private, business and public sector PROVIDE BETTER SERVICES BY THE END OF 2010 INCREASE INTERNAL EFFICIENCY AND EFFECTIVENESS CONTRIBUTE TO COUNTRYS PROSPERITY

11 NATIONAL E-GOVERNMENT TECHNICAL ARCHITECTURE Components to be implemented and managed centrally User interaction toolkit User security gateway Payments gateway Integration bus E-government portal Agency Web sites and portals Corporate systems (e.g., ERP) Front-end layer Middle layer Agency back-end system SADAD Back-end layer Intranet portal PKI - Certificate Service Providers E-services integration infrastructure MoIMoCI E-government network

after devising the specifications ongoing 2007 Stage – I accomplished, the portal was launched Data center established, stage I connecting (14) government organization accomplished Government network Integration infrastructure Government portal Intranet portal Interoperab. framework E-services shared data OVERVIEW INFRASTRUCTURE PROJECTS Project De- script- ion E-government network Network infra- structure and set-up of stand- ards allowing gvmt. agencies, companies and individuals data exchange Infrastructure for VPN connecting government institutions Integration infrastructure Integration bus Shared services: user authentication/ authorization, payments User interaction toolkit E-government portal Single (not exclusive) point of access to information about gvmt. services and e-services for citizens and companies Single (not exclusive) point of access to gvmt. e-services Intranet portal Single (not exclusive) point of access to internal gvmt. data and supporting applications for gvmt. agencies and their employees Interoperab. framework Common standards and definitions to be used in exchange of information between gvmt. agencies E-services shared data Facilitation of data sharing between gvmt. Institutions Implementation of required interfaces Involved entities MoI, MoCI SADAD All gvmt. agencies participating in e-govern- ment program Owner Yesser Data owners (e.g. MoI, MoCI) Infrastructure Projects Accompli shment status All gvmt. agencies participati ng in e- govern- ment program Government service bus specifications and design accomplished. In the stage of awarding the project.

13 OVERVIEW E-SERVICES PROJECTS Project Description Owner Category 1 or pilot e-services Category 2 e-services Category 3 e-services Services of highest priority, serving as best practice examples (4) government organizations Services of very high priority 11 different government agencies Services of high priority 34 different government agencies E-procurement Government correspondences National data exchange eServices Projects Number of services G2C: 2 G2B: 3 G2G: 1 G2C: 12 G2B: 5 G2G: 3 G2C: 57 G2B: 62 G2G: 5 Process mapping for service as-is, business process redesign, IT assess- ment and redesign, e-enablement and implementation of service

14 OVERVIEW NATIONAL APPLICATION PROJECTS Project Descrip- tion Owner E-procurement Government correspondences Government databases Development of a govern- ment-wide electronic platform for centralized procurement of goods and services needed in gvmt. agencies In the end state, usage of platform mandatory for all gvmt. agencies and all suppliers (given value of purchase is above a certain threshold) Ministry of Finance Development of a govern- ment-wide electronic platform to prepare, exchange, store, track and retrieve messages and documents To consist of two modules –Electronic messaging system –Electronic document management system Yesser (facilitator) Development of a govern- ment-wide electronic platform to make available to all gvmt. agencies (and, possibly, the public and the private sector) information already stored in databases of various government agencies Yesser (facilitator) Involved entities Short term, only biggest ministries Long-term, all government agencies All government agencies and their employees As suppliers: gvmt. agencies to be identified As users: all gvmt. agencies and, possibly, the public and private sector E-procurement Government correspondences National data exchange National Application Projects

15 1.E – government building construction 2.National center for digital certification preparation 3.Data center construction and equipping. 4.Government Secure Network 5.Government services portal – stage I 6.Infrastructure components – stage I 7.Government Resource Planning. 8.Support the implementation of pilot services 9.E – services budget allocation 10.E – forms for ministry of finance and auditing bureau. 11.Public Private Partnership. 12.Awareness in the government sector 13.E – transactions conference Establishing Yesser (Organizational structure, work plan, Identity) 2.Developing Yesser website 3.Electronic government surveying 4.Internal e – government committees 5.Develop strategy and National action plan 6.Prepare pilot e - services 7.Design Technical infrastructure. 8.E – government projects approval mechanism. 9.Payment order e – Form. 10.Government directory e Acts and bylaws directory. 12.Government services directory. 13.E – government guidelines. 14.Best practices (ongoing) 15.YEFI framework (ongoing) 16.Workshops (ongoing). eGovernment Timeline: Beginning Excluding

16 1.Sufficient funds to implement e – government projects. 2.National center for digital certification readiness. 3.National data center readiness. 4.Government secure network readiness 5.Enhance IT representation and involvement in government organizations 6.Centralization of IT in government organizations 7.Widespread of internet use. 8.Widespread of personal computers 9.Use of smart card applications 10.Legislative constitution readiness 11.E – government portal – stage 1 readiness. 12.Infrastructure components – stage 1 readiness. 13.The provision of several government services electronically. 14.E – forms dissemination 15.Enhance public and government awareness The first tipping point for e - governmen t eGovernment Timeline: Now

17 MONITORING AND REPORTING CYCLE Project managers update PMO on projects status PMO sends status update templates to project managers Project managers send updated templates to PMO PMO discusses status update with project managers 231 Full reporting cycle includes feedback to keep two-way communication between project managers and PMO, EPD, SC, and SSC Project managers report to PMO PMO reports to EPD* & SC** EPD reports to SSC*** PMO reports to e- government program directorate and Steering Committee PMO reports on a monthly basis on status of projects to e- government program directorate and Steering Committee and seeks their feedback PMO escalates issues, if needed E-government program directorate reports to Supreme Supervisory Committee E-government program directorate reports on a quarterly basis on status of e-government program to the Supreme Supervisory Committee and seeks their feedback E-government program directorate escalates issues, if needed SSC gives feedback on status and takes decisions on projects if necessary *EPD: e-government program directorate; SC: Steering Committee; SSC: Supreme Supervisory Committee Source:Team

18 THREE LEVELS OF MEASUREING AND EVALUATING Ministry/Agency Level Applying Resolution 40 1.Implementation Rules for all government agencies to be measured 2.Measuring form to be submitted by all government agencies each six months stating the development of eGovernment adaptation National Level Action Plan Indicators: Balance Score Card Project: Objectives: 1.Detailing Action Plans Monitoring Indicators 2.Applying monitoring and reporting document 3.Collecting the summery of agencys measuring forms and applying it on National Level International Level Mapping KSA to WEF/INSEADs NRI and UNPANs Indexes: eMapping Project: Objectives: 1. Deepening KSAs presence in the UNPAN and NRI 2. Strengthening KSAs local capacity to provide relevant data 3. Identifying the strategic benefits to be obtained from KSAs e-mapping 123

19 2. Ensure accessibility of all information needed across government agencies and storage of information with as little redundancy as possible Example of Monitoring and Evaluating on a National Level Objective: INCREASE INTERNAL EFFICIENCY Objectives 1. Deliver all possible official intra- governmental communication in a paperless way MeasurementSourceExampleAssessment Number of government agencies using Percent of communication done by Government agencies IT assessment Percent of government agencies linked through VPN/ network Percent of government agencies sharing databases Government agencies IT assessment Percent of total value of government purchases through e-procurement Percent of total volume of gov. purchases through e- procurement Monitoring reports of e-procurement project % of total value % of gov. agencies using % of all gov. agencies linked through VPN Jan 06 Jun 06 Jan 07 Jun 07 Jan 08 Jan 06 Jun 06 Jan 07 Jun 07 Jan 08 Jan 06 Jun 06 Jan 07 Jun 07 Jan Purchase all goods and services above a reasonable value threshold through e-procurement Source:Team EXAMPLES

20 Example of Monitoring and Evaluating at Project Level Objective: BETTER SERVICES BY THE END OF 2010 Objectives 1.Provide the top priority services (150) at world class level of quality electronically 2.Deliver services in a seamless and user friendly way and at highest standards of security 3.Make services available to everyone in the Kingdom and allow 24/7 access from cities as well as countryside and even outside the country Dimension Speed Accuracy Respon- siveness Degree of fulfilment to be available online MeasureSourceExample Duration of service delivery, e.g., average of 10 min for work permit issuing Number of requests not processed properly Number of complaints through website or offices No. of e-services available online No. of access terminals in regions No. of foreign users Duration to get work permit (min) Jan 06 80% Assessment Expat labour request % Lost or could not be handled No. of Complaints/ feedback Number of e-services Jan 06 Jun 06 Jan 07 Jun 07 All qualitative objectives need to be operationalised along 4 dimensions, each of which is to be measurable Jun 06 Jan 07 Jun 07 Jan 08 Jan 06 Jun 06 Jan 07 Jun 07 Jan 08 World Bank, other benchmarks as cross- check Project monitoring reports EXAMPLES Source:Team

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