4-1 Technology – Impact on Our Lives Information technology– processes and applications that create new methods to solve problems, perform tasks, and manage communication.

4-2 The Impact of Technology Technology – the application of knowledge, including the processes and procedures to solve problems, perform tasks, and create new methods to obtain desired outcomes

4-3 Technology – Impact on Our Lives Improved global access Faster productivity growth Improved efficiency Reduced costs Technology has improved business effectiveness and reach

4-4 Managing Information Data – numerical or verbal descriptions related to statistics or other items that have not been analyzed or summarized Data, knowledge, & information

4-5 Managing Information Knowledge – an understanding of data gained through study or experience. Data, knowledge, & Information

4-6 Managing Information Information – meaningful and useful interpretation of data and knowledge that can be used in making decisions. Data, knowledge, & Information

4-7 Management Information Systems Management information system (MIS) – used for organizing and transmitting data into information that can be used for decision making. Information is a major business resource. It is an asset to be developed and distributed to managers.

4-8 Management Information Systems Breaks down time and location barriers Global information access Anytime, anywhere with wireless Management Information System (MIS)

4-9 Management Information Systems MIS & Data Collection Collect data Store data Update data Process and present information

4-10 Management Information Systems Database -- A collection of data stored in one place and accessible throughout the network.

4-11 The Internet Internet – Global information system than links many computer networks together.

4-12 The Internet World Wide Web – a collection of interconnected Web sites or pages of text, graphics, audio, and video within the Internet.

4-13 The Internet Intranet– a network of computers similar to the Internet that is available only to people inside an organization.

4-14 The Internet Extranet– a network of computers that permits selected companies and other organizations to access the same information and may allow collaboration and communication about the information.

4-15 E-Business E-Business – carrying out the goals of business through utilization of the internet. E-business has the same goal as traditional business.

4-16 E-Business Business-to-Business (B2B) Business-to-Consumer (B2C) Consumer-to-Consumer (C2C) E-business models

4-17 E-Business B2B– use of the Internet for transactions and communications between organizations. Cisco Systems Ford Motor Company General Motors IBM Procter & Gamble Business-to-Business (B2B)

4-18 E-Business B2C– delivery of products and services directly to individual consumers through the Internet (e-tailers). Dell Computer MapQuest Travelocity.com Expedia Business-to-Consumer (B2C)

4-19 E-Business C2C– market in which consumers market goods and services to each other through the Internet. eBay Consumer-to-Consumer (C2C)

4-20 E-Business 20

4-21 Customer Relationship Management CRM – focuses on using information about customers to crate strategies that develop and sustain desirable long-term customer relationships. CRM

4-22 Customer Relationship Management Developing long-term customer relationships Building satisfying relationships Provide the best product solution for customers

4-23 Legal and Social Issues Privacy Consumer tracking via Internet purchases Data gathering via “cookies” Privacy, identity theft, & intellectual property

4-24 Legal and Social Issues Spam – unsolicited commercial . Privacy, identity theft, & intellectual property

4-25 Legal and Social Issues Spam Volume by Country 25

4-26 Legal and Social Issues Identity Theft – criminals obtain personal information allowing them to impersonate others in order to use their credit to obtain financial accounts and make purchases. 258,427 cases reported in 2007 Privacy, identity theft, & intellectual property

4-27 Legal and Social Issues Intellectual Property & Copyrights– protecting rights to property including: Songs Movies Books Software Ideas, creative materials Privacy, identity theft, & intellectual property