© Prentice Hall, 2005 Excellence in Business CommunicationChapter Communicating Interculturally

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Intercultural Communication Global marketplace Multicultural workforce

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Intercultural Sensitivity Culture Subculture Ethnocentrism

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Cultural Differences Contextual Legal and ethical Social Nonverbal

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Cultural Context High-context Low-context –Decision-making practices –Problem-solving techniques –Negotiating styles

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Legal and Ethical Behavior Seek common ground Withhold judgment Send honest messages Respect cultural differences

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Social Differences Materialism Roles Status Manners Time

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Nonverbal Communication Personal space Body language

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Overcome Ethnocentrism Accept distinctions Avoid assumptions Avoid judgments

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Communicating Across Cultures Study other cultures Overcome language barriers Develop communication skills

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Assume differences Take responsibility Withhold judgment Show respect Empathize Tolerate ambiguity

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Look past the superficial Be patient Be persistent Admit cultural biases Remain flexible

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Study Other Cultures Look for common ground Send clear messages Deal with the individual Learn when to be direct Test your understanding

© Prentice Hall, 2005 Excellence in Business CommunicationChapter ESL Communication Barriers Slang and idioms Accents and pronunciation Vocal variations Communication styles

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Foreign Language Barriers Learn another language Use intermediaries or translators Offer training in English

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Written Communication Use plain English Be clear Use proper addresses Cite numbers carefully Be brief Use transitions Avoid slang and idioms Use short paragraphs

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Oral Communication Minimize noise Obtain feedback Speak slowly Clarify intent Do not talk down Be accurate

© Prentice Hall, 2005 Excellence in Business CommunicationChapter Oral Communication Learn foreign phrases Listen carefully Adapt your style Check for understanding Clarify the next step Watch body language