© Prentice Hall, 2003 Business Communication TodayChapter Communicating Interculturally

© Prentice Hall, 2003 Business Communication TodayChapter Intercultural Communication Global marketplace Multicultural workforce

© Prentice Hall, 2003 Business Communication TodayChapter Intercultural Sensitivity Culture Subculture Ethnocentrism

© Prentice Hall, 2003 Business Communication TodayChapter Cultural Differences Contextual Legal and ethical Social Nonverbal

© Prentice Hall, 2003 Business Communication TodayChapter Cultural Context Decision-making practices Problem-solving techniques Negotiating styles

© Prentice Hall, 2003 Business Communication TodayChapter Legal and Ethical Behavior Seek common ground Withhold judgment Send honest messages Respect cultural differences

© Prentice Hall, 2003 Business Communication TodayChapter Social Behavior Differences Materialism Roles Status Manners Time

© Prentice Hall, 2003 Business Communication TodayChapter Nonverbal Communication Personal space Body language

© Prentice Hall, 2003 Business Communication TodayChapter Overcoming Ethnocentrism Acknowledge distinctions Avoid assumptions Avoid judgments

© Prentice Hall, 2003 Business Communication TodayChapter Doing Business Abroad Assume differences Take responsibility Withhold judgment Show respect Empathize Tolerate ambiguity

© Prentice Hall, 2003 Business Communication TodayChapter Doing Business Abroad Look past the superficial Be patient Be persistent Admit cultural biases Remain flexible

© Prentice Hall, 2003 Business Communication TodayChapter Doing Business Abroad Look for common ground Send clear messages Deal with the individual Learn when to be direct Test your understanding

© Prentice Hall, 2003 Business Communication TodayChapter ESL Communication Barriers Slang and idioms Accents and pronunciation Vocal variations Communication styles

© Prentice Hall, 2003 Business Communication TodayChapter Foreign Language Barriers Learn another language Use intermediaries or translators Offer training in English

© Prentice Hall, 2003 Business Communication TodayChapter Written Communication Use plain English Be clear Use proper addresses Cite numbers carefully Be brief Use transitions Avoid slang and idioms Use short paragraphs

© Prentice Hall, 2003 Business Communication TodayChapter Oral Communication Minimize noise Obtain feedback Speak slowly Clarify intent Do not talk down Be accurate

© Prentice Hall, 2003 Business Communication TodayChapter Oral Communication Learn foreign phrases Listen carefully Adapt your style Check for understanding Clarify the next step Watch body language