Customer Board Meeting November 7, 2012 United States Department of Agriculture Office of the Chief Financial Officer National Finance Center

Old Business Updates USDA, National Finance Center Customer Board Meeting November 7, 2012

High-level TimelineRecent Accomplishments Current StateIssues/Risk 3 Help Desk Consolidation Completed Facility build-out (All Phase 1 Employees Consolidated) Extended time an incident is in resolved status from 3 to 13 days Developed a Training Framework supporting NFC Quality Commitment (e.g., includes course assessment for existing trainees and new employees to ensure training content is constantly updated) Developed Communications Strategy and completed six monthly employee updates and three client updates Updated NFC Home Page “Who to Call” for Phase 1 Developed a single process to combine and standardize the current Tier 3 (programmer intervention) SPR and IR processes Modified Employee Personal Page to allow users to obtain replacement passwords quickly and to simplify process for authorized agency personnel to request user ID resets Added Remedy Broadcast (internal communications feature) Phase 1 – Consolidated help desks now supports Payroll/Personnel, EmpowHR, Employee Personal Page, and webTA Hosting Plus Systems - October 2012 Phase 2 – Consolidated help desks will support Administrative Billings and Collections, Claims, and Direct Premium Remittance Systems - June 2013 Phase 3 – Consolidated help desks will support FEHB Centralized Enrollment Clearinghouse, W-2, Retirement Pre-existing Condition Insurance Plan, and the quasi-help desks for W-2, Retirement, and Thrift Savings Plan - December 2013 Building a foundation for continuous technology improvement and consolidation of help desks Remedy Knowledge Management is now available and expansion of call recording by December 31, 2012 Creating ability for customers to challenge incident resolution (re-assigned back to SME group for follow-up) by November 31, 2012 Phase 2 activities will begin the week of November 13, 2012 None

High-level TimelineRecent Accomplishments Current StateIssues/Risk 4 Obtain contractor support for test script development and compare process - November 15, 2012 Develop program processing instructions for vendor testing (10% of the programs) in application conversion packet one - March 8, 2013 Risk Mitigation for Legacy Payroll/Personnel Systems Completed review and reconciliation of iteration 1 and 2 global inventory assessment Converted Build of new IDMS test environment applications Begin loading IDMS test environment with baseline data Build DB2 test environment for converted batch and online applications Build netCOBOL development environment None

High-level TimelineRecent Accomplishments Current StateIssues/Risk 5 Report Working Group utilizing Pilot through December 1, 2012 Build 1 design and development - ongoing Conduct Build 1 User Acceptance Testing - January 2013 Deploy Build 1 solution - February 2013 Insight Enterprise Reporting Solution Announced branding of Enterprise Reporting Solution as Insight - Business Intelligence Delivered Deployed Customer Pilot to Reporting Working Group - 27 representatives from 18 agencies Finalized and implemented the data management and loading approach Developed “front-end” business intelligence user interface Completed Change Readiness Survey Launched customer communications including demo and website Monitoring pilot usage and feedback Developing, loading, and testing “back-end” data warehouse tables for Build 1 Developing standard reports and dashboards for Build 1 Designing applications support model and processes (e.g., configuration management) Developing training approach Conducting Risk Management Framework Phase 1 (formerly called C&A) None

November 2012 PRT Recap for PPS USDA, National Finance Center Customer Board Meeting November 7, 2012

Schedule Release Summary GESD Projects Scheduled –131 Projects Scheduled GESD Projects Unscheduled Breakdown –65 Pending (HOLD/RESP) –214 FRDs Assigned –150 TBD (as of 11/01/12) –14 Work in Progress (as of 11/01/12) 7

Schedule Release Summary as of 11/01/12 Unscheduled Project Breakdown By Line of Business (LOB) Line of BusinessTotal by LOB PPS289 EmpowHR34 HRLOB (PPS/EmpowHR)12 webTA16 Other37 PCIP/IPPS55 8

Schedule Release Status CY 2013 Pay Period 04 Projects –24 Projects Scheduled CY 2012 Annual Release Projects –3 Projects Scheduled Off Release Projects –104 Projects Scheduled 9

Software Change Request Totals Software Change Requests –2010, 540 SCRs Completed –2011, 384 SCRs Completed –2012, 377 SCRs Completed (as of 11/01/12)* *Total does not include cancelled SCRs 10

Software Problem Report (SPR) Summary Number of SPRs4th Quarter FY 2012 (July, August, September) Beginning Balance23 Received254 Closed261 Ending Balance16 11

SPR - Average Age at Closure (Days) Priority Category4th Quarter FY 2012 (July, August, September) Critical15 High11 Normal4.6 12

Software Problem Report (SPR) Totals SPRs –2011, 1564 SPRs Completed –2012, 858 SPRs Completed as of 09/30/12 13

New Business USDA, National Finance Center Customer Board Meeting November 7, 2012

High-level TimelineRecent Accomplishments Current StateIssues/Risk 15 Introduce project and request input from members at PRT meeting on November 7, 2012 With PRT members, determine criticality and priority of responses received (November/December 2012) Enhancement of PRT Reports Added new fields to the PRT reports – October 2012: Scheduled Report - Date Reported, Date Scheduled, IA Number, Date IA Signed, FRD Returned Date Unscheduled Report - Date IA Signed, SRB FRD Due Date, HRAB FRD Due Date, SRB to Client, HRAB to Client, CMB Returned Date Closed Report - Date Closed, IA Number Analyzing reports internally to identify possible improvements Identifying enhancements to the customer communication procedure between NFC and our customers None

High-level TimelineRecent Accomplishments Current StateIssues/Risk 16 Agency W-2 testing October 29 - November 9, 2012 Distribute W-2s the week of January 14, 2013 Post W-2s to EPP/Reporting Center by the week of January 14, 2013 Produce W-2Cs the week of February 11, W-2 Completed test of each transaction code so that it’s accurately displayed on W-2s Completed test regarding display of demographic data related to Agency, State, City, and County Tested successfully bulk transmission W-2 files for printing/mailing Continue with testing W-2 data Agency validation of test W-2s None

High-level TimelineRecent Accomplishments Current StateIssues/Risk 17 webTA 4.x - Software delivery to NFC - November OCFO Pilot of webTA 4.x in early One USDA implementing all agencies to 4.x upon completion of pilot Paycheck 8 - Establish partnership to host and provide Paycheck 8 as another T&A option by January 30, 2013 STAR Web - Estimated sunset September 30, 2013 NFC T&A Solutions webTA 4.x - Completion of the System Design Document for the OCFO pilot - Approved platform for software Paycheck 8 - Sandbox was provided and product tested - SBA has chosen Paycheck 8 and is awaiting funding webTA 4.x - Preparing test scripts for software and platform Paycheck 8 - Establishing demo zone by November 20, 2012 STAR Web - Customer Outreach to STAR Web to begin discussions of conversion to T&A solutions by September 30, 2013 None

High-level TimelineRecent Accomplishments Current StateIssues/Risk 18 EPP Mobile Application EPP’s traditional design has been replaced with a new responsive design format that intuitively knows what type of device the customer is using. Once the application recognizes the device, the content is automatically reformatted to provide them with the best presentation of content and easiest navigation for the viewport of the computer, tablet devices, or smart phone. Completed development, coding, and unit testing phases EPP Mobile UAT - October/November 2012 EPP Mobile Deployment - Planned Debut for 2012 Customer Forum held in Washington, D.C. in November In final phases of acceptance testingNone

High-level TimelineRecent Accomplishments Current StateIssues/Risk 19 PP 20, Increase garnishment without sending a bill to employee from $10 to $50 and add notice to ELS ABCO Database Change – Elements added without functionality in PP 07, 2013 Debt Improvements (various) including delinquency computations, new salary overpayment bills, and referral to TOP and Cross Servicing - After Database Change Release 2 (After Database Change) - Various FOCUS reports to reporting center (this project is not in the main summary) - Establish RA for advance leave bills and develop separate bills for such - Allow collection of multiple debts for Treasury Employees - Bill and collect salary overpayments while employees are in non-pay status - New debt notice for FEHB bills - Debt summary report in flat file format (Treasury only). Was scheduled for PP20/2012, however, Treasury has delayed the implementation Debt Management Implementation Plan Documented ABCO database change Provided Treasury with test results for the increase in the automatic garnishment amount Implemented the process to garnish debts that are less than or equal to $50 Continuing to meet with Treasury to discuss action plan and level of effort for developing and implementing proposed changes Algorithm for delinquency computation is in process None

High-level TimelineRecent Accomplishments Current StateIssues/Risk 20 Customer Forum Completed logistics for event Distributed Save the Date announcement to customer community on 10/01/12 Posted announcement on NFC home page Scheduled for November 27-28, 2012, in the Jefferson Auditorium Working on Annual Report and presentations Agenda being finalized Currently 100 participants registered Register via at Questions to Tara Lala at (504) None

High-level TimelineRecent Accomplishments Current StateIssues/Risk 21 Final FY 13 budget and rates - July 20, 2012 SLAs for approval - July 29, 2012 IA packages prepared and routed for signatures - July 25 - August 3, 2012 Distribution of IA packages to customers - August 31, 2012 Receipt of signed IAs from agencies - September 30, 2012 SLA/IA – FY 2013 All PPS, EmpowHR, and webTA Hosting Plus SLA/IAs approved July 25 - August 24, 2012 Completed distribution of IA packages to customers on October 19, 2012 Signed/Funded IAs as of October 26, 2012: - PPS - 25% (40 of 161 received) - webTA - 11% (6 of 54 received) - EmpowHR - 5% (1 of 21 received) None

EmpowHR USDA, National Finance Center Customer Board Meeting July 18, 2012

High-level TimelineRecent Accomplishments Current StateIssues/Risk 23 OPM USAStaffing (Recruiting and Staffing) - UAT PP 02-03, Design Document – December Implementation PP 04, 2013 GDCII HRworX (EOD) - Meeting with vendor November 13, 2012 NGA e-Recruit (Recruiting and Staffing) - Meeting with vendor November 13, 2012 Non-Core HR Services OPM USAStaffing - Completed Functional Requirements Document October 2012 OPM USAStaffing design document and development in progress SAP SuccessFactors (Learning Management), Northrup Grumman, and AVUE - Interfaces/Integration can be developed upon request None

High-level TimelineRecent Accomplishments Current StateIssues/Risk 24 EmpowHR Implementations DHS/FEMA EmpowHR Implementation - PP 17, 2012 e-Performance Implementation OCFO - PP 19, 2012 Completed Requirements Phase for One USDA including three FRDs for enhancements to EmpowHR OCFO/NFC MSS Implementation - PP 23, 2012 DHS/FEMA MSS Implementation - PP 25, 2012 One USDA Phase I - PP 08, Enhancements - Standardized Security Roles - Standardized Workflow One USDA Phase II - PP 17, Non-EmpowHR USDA Agencies One USDA Phase III - PP 24, Forest Service re-load OCFO/NFC MSS is in CUAT testing - QA test team members are testing, logging, and resolving issues Developing a Project Schedule for Phase I for One USDA Planning One USDA on-site visit to NFC One USDA weekly Project Manager meetings One USDA bi-weekly Integrated Project Team meetings Reviewing ONE USDA proposed Implementation Strategy and Timeline None

Incident Report (IR) Summary 25 Number of IRsJulyAugustSeptember Beginning Balance IRs Received IRs Closed Ending Balance

EmpowHR Incident Report (IR) Average Age at Closure 26 Priority CategoryJulyAugustSeptember Critical Critical Critical