AXLR8.com Ltd Theatre Management Systems Steve Tiller

System Benefits Saves staff or volunteer time Generates sales & saves money Provides Audit trail Record keeping & data store Performance reporting tools Compliance issues Provides “back up” to key personnel No infrastructure expenditure

CRM & Newsletters Maintain contact details and notes (clients & staff) Access remotely (Internet) HTML Mailers – Newsletter, confirmations, scheduling, notifications, reminders. Template tools & library Remote telesales (outsource) Call scheduling tools Searches and profiling Mail merge - table place names, Badges etc Call reporting (who’s done what) Planned calls report Sales forecasting Autoresponders

Mailers Mail merge in values Profiled (PBM) Simple to use Subscribe/unsubscribe Tracking Templates library

Consistent & Measurable

Event Management Calendar; designate staff, allocation of resource Publish events and details to website ( Prices, dates, show details, cast, pictures) or send by or txt Members / Staff Portals linked to events Knowledge bank of event info (through portal) Single or multiple event organisers Single or multiple event locations Online seat booking Ticketing (concerts, sports, theatre, festivals) Training class or session bookings

Event linked to Website

Event Management

Room or Resource Booking Class or room booking Capture payments Calendar view of availability Link to Mailer to raise awareness Schedule & notify coaches or staff Short or longer term planning Auto send: confirmations, receipts, alerts

Ticketing & Bookings Auto responders: Confirmations, receipts etc Advance notice of events Warnings & Alerts Subscription reminders etc. Auto responders: Confirmations, receipts etc Advance notice of events Warnings & Alerts Subscription reminders etc.

Staff Management View Staff allocated to Events and/or work zone Staff booking and confirmations ( or txt) Staff searches (attributes, bar staff, catering etc) Recruitment & selection functionality Staff Portal with past & present bookings, holidays, sickness, availability Timesheets & Payroll (feeds to Sage) Performance measurement and management tools (rankings, no shows, costs etc) Contact relationship management CRM Prints: Staff badges / ID Cards

Staff Management

Financial Price publishing to website Links to accounts software Cash reconciliation (pay on door) Payroll & Expenses Budgeting and forecasting tools Online payments Subscriptions, donations & memberships Analytical tools

Example Theatres

Membership Subscriptions Recurring income model –Regular Income –People who support the Theatre. –Low risk and predictable –Auto renewals & receipts –Alerts and recurring invoices automated –Link to benefits – Advanced notices, discounts, same seat reservations, Newsletters, etc

Encouraging subscription payments Public view Members see: News & meeting minutes Advance notice of events Members’ directory search Etc.

Members Portal Public views with search and booking facilities Private member sees account balances and past courses

Events tracking Full event, venue (rooms resources) and calendar management Bookings, accounting, tutor/performer management “Drives” multiple venue or line of business websites differentiated by class/event type.