Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Unit 6: Conflict Resolution and Personal Safety Chapter 16 Conflict Resolution and Anger Management Chapter 16 Conflict Resolution and Anger Management

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Key Terms  conflict  internal conflicts  interpersonal conflicts  intra-group conflict  inter-group conflict  conflict- resolution skills  mediation  peer mediation  adjudication

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Dealing with Conflict  The positive approach  Solving the problem in a collaborative way  Taking responsibility for your actions  The negative approach  Being aggressive and confrontational  Taking no sense of personal responsibility

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Positive and Negative Ways to Resolve Disputes

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Types and Triggers of Conflict  Internal Conflicts  Interpersonal Conflict  Intra-Group Conflict  Inter-Group Conflict

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Conflict-Resolution Skills  Empathy  Patience and tolerance  Clear and direct messages  Creative thinking  Critical thinking  Assertiveness  Active listening

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Anger-Management Strategies  Dealing with anger:  Determine the causes  Use relaxation techniques  Avoid triggering conflict  Keep your feelings in check  Take responsibility for your actions  Chill out: walk away from a conflict

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Mediation  Mediator follows six problem-solving steps: 1.Establish the ground rules 2.Hear both sides of the story, taking into account each person ’ s point of view and how each is feeling 3.Find out whose best interests are being served by the possible outcomes of the conflict 4.Come up with two or three solutions that serve the interests of both sides 5.Evaluate each option using objective criteria 6.Arrive at an agreement that is acceptable to both sides

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Adjudication  An adult in a position of authority decides upon the appropriate solution  Adjudicator listens to both sides of the story:  Asks each party what they think the best solution is  Considers the consequences of each solution  Adjudicator makes the final decision  Both parties have previously agreed to accept this decision

Unit 6 Conflict Resolution and Personal Safety Chapter Conflict Resolution and Anger Management Healthy Active Living Copyright © 2007 Thompson Educational Publishing, Inc. Peer Mediation  An alternative to:  Adult involvement  Adult decision making  Fighting, detention, or suspension  Conflicts that can be mediated:  Rumours  Friendship and relationship issues  Misunderstanding  Personal property grievances