1 1 NADE National Training Conference “Riding the Tide Of Change To Program Excellence” Ruby Burrell Associate Commissioner Office of Disability Determinations September 13, 2010

2 2 Thank You Improved Accuracy Dedication Hard Work Increased Productivity Commitment Performance Excellence Customer Service

3 3 Aging baby boomers Unexpected economic downturn Surge in initial claims Need to create additional capacity How Did We Get Here?

4 4 Mississippi EST Oklahoma EST Arkansas EST Virginia EST SSA National Resources Extended Service Teams Federal Processing Components Disability Processing Branch Disability Processing Unit Office of Central Operations OMVE Where Are We Now? FY 2012 = 197,900FY 2010 = 93,900FY 2011 = 175,200

5 5 National DDS Progress FY 2010 DDS (94.2% of Year Completed) Week 49 BudgetActual YTDActual % Completed % Increase of actual/ prior year INITIAL CLAIMS Receipts 3,342,4003,034, %6.9% Processed 3,081,1672,959, %12.8% Pending 1,041,087852, %9.1% RECONS Receipts 761,859689, %14.6% Processed 722,347684, %21.6% Pending 200,776163, %6.2% CDRs Receipts 328,700325, %-8.0% Processed 328,700328, %6.1% Pending 93,21090, %-10.8% PPWY Processing Time Net Accuracy97%98.2% *through April 2010

6 6 National Staffing Growth

7 7 Where Are We Going? Budget Outlook Disability Case Processing System (DCPS) Electronic Case Analysis Tool (eCAT) Health Information Technology (HIT) Single Decision Maker for QDD/CAL DDS Security Continuing Disability Investigation Unit (CDI Unit)

8 8 State Freezes & Furloughs Oregon California Nevada Arizona Hawaii Wisconsin Michigan Ohio Kentucky Connecticut Rhode Island Maine

9 9 Interactive Furlough Map

10 Questions & Answers Visit ODD’s website: Thank You!