Mature Business Continuity Programs What do they have that others struggle with….? February 19, 2014 Cheyene Marling, Hon. MBCI

Topics of Presentation What Distinguishes “Very Mature” Present Findings for “Very Mature” and “Very Immature” Programs Intangible Skills Needed to Elevate Programs Stay Ahead of the Game? Be a Top Talent Achieve It

Mature Programs - Distinguishing Factors Increased Visibility Executive Driven Corporate Culture Multiple Disciplines Highly Integrated Frequent Assessments/ Audits/Exercises Controls/ Standardization/ Metrics Strategic Top Talent – Sought After Intangible Skills

8% increase in study respondents indicating “Mature” and “Very Mature” since % of the study respondents noted a “Mature” or “Very Mature” program in 2012.

Since 2009 study respondents have indicated that IT/Disaster Recovery and Business Continuity strategies have increasingly supported organizational needs, 8% and 6% respectively.

Program Maturity Trends Reporting Structure Placement of Program Placement of Program Increased Visibility Increased Visibility Executive Support Executive Support Corporate Culture Corporate Culture

Top Department - All Respondents Information Technology - 25% Business Continuity Office - 15% Risk Management - 15% Top Department - “Very Mature” Business Continuity Office - 25% Information Technology - 15% Risk Management - 15%

Highest Rating for Maximum Visibility – Agree & Strongly Agree Risk Management - 84% Business Continuity Office - 77% Corporate Offices & Operations - both 64% Finance, Information Technology and Information Security - each 50%

Top Sponsor - All Respondents CIO/ CTO - 17% COO - 10% VP/ Director - 10% Board/ Executive Committee - 9% Top Sponsor “Very Mature” Board/ Executive Committee - 26% VP/ Director - 14% CEO - 12% Senior VP - 10%

69% of the study respondents with “Very Mature” programs indicated that the program reported to a Board/ Executive Committee/Chief Level while 50% of the study respondents with “Very Immature” programs noted the same.

70% 36% 40%

Program Maturity Trends Enterprise Integration Centralize the Program Centralize the Program Multiple Disciplines within Program Multiple Disciplines within Program Enterprise Driven - Integrate Enterprise Driven - Integrate

70% of all study respondents centralize their program with budgeting and staffing. 54% of those respondents with a centralized program believe it contributes to the success of their program.

61% of study respondents (16% increase since 2009) noted 5+ disciplines included in the program. Respondents with “Very Immature” programs indicted an average of 3.6 disciplines while those with “Very Mature” programs indicated an average of 4.9.

Program Maturity Trends Assessment and Audit Frequency Frequency Comprehensive Comprehensive Leverage Outcome Leverage Outcome

An overwhelming percent of study respondents with a “Very Immature” program never review and update the BIA for critical processes or non-critical processes, 33% and 50% respectively.

There was an 8% increase of all respondents who agreed or strongly agreed that they are leveraging the outcome of the BIA and/or Risk Assessment compared to 2011.

Resembling the previous BIA chart, study respondents with a “Very Immature” program indicated that they never conduct an internal or external audit, 44% and 50% respectively.

Program Maturity Trends Exercise Frequency Frequency Methods Methods Enhance Program Enhance Program

Program Maturity Trends Certify Controls Controls Standardization Standardization Measurement Measurement

Program Maturity Trends Tangible Skills – Top Talent Management Certification Certification Degree Degree Real World Experience Real World Experience Leader in Profession Leader in Profession Global Experience Global Experience Wide Array of Discipline Expertise Wide Array of Discipline Expertise Training Expertise Training Expertise

Average Total FTE Compensation by Number of Certifications Number of CertificationsAvg 2011% of RespAvg 2012 % of Resp 1 Certification $108, %$112, % 2 Certifications $116, %$121, % 3 Certifications $115, %$120, % 4+ Certifications $122, %$126, % Not Certified $112, %$117, % Certification – Magic Number?

Certifications – Which One?

How Much Education? Average Total Compensation and % of Respondents by Degree High school Diploma Associate degree or equivalent Bachelors Degree or equivalent Masters Degree or equivalent Doctorate or PhD. or equivalent 2012 Comp $106,231$111,411$117,859$125,886$137,182 % of Resp 7.86%11.79%46.01%32.07%2.28%

Continuity Degrees?

Program Activation Average Total Compensation and % of Respondents by Number of Times Managed Program Activations Never Comp $103,747$115,337$131,411$134,288$139,896$136,349$152,229 % of Resp 11.36%12.63%14.39%14.70%15.32%14.93%16.67%

Program Development Average Total Compensation and % of Respondents by Number of Times Developed Program from Scratch Never Comp $104,280$115,075$124,588$126,653$141,772$119,330$129,745$128,833 % of Resp 10.53%11.62%12.58%12.79%14.32%12.05%13.10%13.01%

Program Maturity Trends Intangible Skills – Top Talent Management Ability to Engage All Levels. Ability to Engage All Levels. Understanding a Culture Fit. Understanding a Culture Fit. Diplomacy. Diplomacy. Be a Leader. Be a Leader. Delivering Business Cases to Executives. Delivering Business Cases to Executives. Think Outside the Box. Think Outside the Box. Consider Your Personal Brand. Consider Your Personal Brand.

Are You A Leader?

Average Total Compensation and % of Respondents by Years of Program Management Experience Does not apply Comp $98,595$93,553$103,896$118,838$130,993$126,955$149,367$143,438 % of Resp 10.21%9.69%10.76%12.31%13.57%13.15%15.47%14.85% Program Management

Average Total Compensation and % of Respondents by Times of Presenting Does not apply Comp $104,393$116,644$120,038$130,782$158,261$157,000$158,375 % of Resp 11.04%12.34%12.70%13.83%16.74%16.61%16.75% Presentation Experience

Average Total Compensation and % of Respondents by Times of Publishing Does not apply Comp $110,140$129,180$152,963$129,071$136,143$159,750$162,000 % of Resp 11.25%13.19%15.62%13.18%13.90%16.31%16.54% Publishing Experience

Behind the Numbers 2,260 study participants from over 50 countries Study is composed of 2 sections – Compensation & Program Management Compensation: 2,215 participants from 58 countries. Program Management: 1,106 participants from 35 countries.

Stay Ahead of the Game What Makes Sense for Your Organization? Be Strategic! What will get their focus? Remember – Enterprise, Highly Integrated & Executive Driven

Be a Top Talent Always Better Yourself. Stay Ahead of the Game. Be a Champion. Be Strategic. Take Initiative. Evolve. Always be Networking. Don’t be Afraid to Ask for a Promotion.

Achieve It Achieve Tangible Skills in Demand. SWOT. Evaluate Your Skills. Career Road Map. Guard Your Brand. Always Assess Goals. Understand When to Seek a New Employer. Don’t Just Jump!

Questions? Cheyene Marling, Hon. MBCI BC Management, Inc. (714)