Gauteng Provincial Government An SAP Perspective: Mobility Enabled Public Service Transformation – mGovernment Sameer Areff: Head of Public Services - Industry Value Engineering, EMEA Emerging Markets

“Essential to Our Lives” Within 15 minutes of waking up - 4 out of 5 smartphone owners are checking their phones - 80% REACH FOR THEIR PHONE BEFORE DOING ANYTHING ELSE! Among All Respondents 79% reach for phone within 15 minutes of waking 62% reach for it immediately after waking 44% reach for it immediately & use as alarm clock Among 18-24 year olds 89% reach for phone within 15 minutes of waking 74% reach for it immediately after waking 54% reach for it immediately & use as alarm clock Within the first 15 minutes of waking up, 4 out of 5 smartphone owners are checking their phones.

On Par with “Developing” Economies Global Perspectives South Africa Brazil On Par with “Developing” Economies Russia Leading when compared to a “Developed” Economy India USA China

The Ambit of mGovernment (Citizen Touch Points) Benefits and Welfare Citizen Economic Development Education Healthcare Electricity and Water Municipal Services Human Resource Development and Employment Identity and Immigration Law and Legislation Environmental Safety, Security and Justice Roads and Transport

The Province of the Future – Gauteng’s Vision Our vision for the Province of The Future is a connected Province leveraging innovative technology to drive service excellence, new revenue opportunities, cut costs and improve quality of life for citizens, businesses and visitors

mGovernment Enablement Options Browser Based Point Solutions Platform Based Works across multiple devices and platforms x a Rich integration with device features Lowers development costs Speeds development and deployment Supports off-line operations Optimizes, adapts to user workflows and needs Supports dynamic IT demands Comprehensive management and security Point Solutions Costs SAP Mobile Platform Time Conclusion: A platform-based approach reduces TCO. Requirements for unique, non-core skillsets or “re-inventing the wheel” are eliminated

mGovernment Point Solution Example Development tools Mobile App Lifecycle Device and back-end diversity Government Services Device choice Development Ease of use Apps and more apps Device Management and Configuration IT Security TCO

mGovernment Platform Solution Example Create Connect Any data source Consume Any mobile device Android BlackBerry Government Services iPhone Mobile Platform iPad Windows Windows Mobile Control Device and server management and security

“Building” iGauteng Potential to Develop a Central “App” Store for Gauteng that includes A Collaboration Hub for Aspiring Mobile App Developers in Gauteng A Common Platform off which Standards and Methods can be employed A Common Market Place that could cross the Public/Private divide

Mobility Framework - Execution Strategy People Process Application Security Architecture Align with overall government strategy Business opportunities roadmap Mobile capabilities roadmap Mobile device management strategy Mobility Governance Roles and responsibilities definition Talent Management / Skills Optimization Recruiting Training Application Procurement / Development Deployment Quality control Architectural Governance Project Planning and Management Support Application Portfolio Management Mobile App Roadmap Mobile App Store User / Stakeholder Communities Usability / Functionality / Reliability Access Management Authentication Update Security Policies Assign Membership / Policies Track Assets Monitor / Track Security Violations Disable Lost / Stolen device Remote Kill / Lock Over The Air Application Updates Over The Air Client delivery Compliance Activity logging Styles of computing Device / platform standards Integration with enterprise systems Development tooling Device testing Frameworks

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