Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE.

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Presentation transcript:

Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE

What do we do?

Mission - Prevention Prevent –Hostile fires through education and code enforcement –Emergency Medical events through community risk reduction activities

Mission – Emergency Response Respond to… –Hostile Fires –Serious Medical Emergencies –Specialized Rescue Situations –Hazardous Materials Incidents –Natural and Manmade Disasters

Service Area 88,641 Resident Population Served 150,000 Daytime Population Served 55.8 Square Miles of Service Area –Includes Medford Rural Fire Protection District # Demands 2326 Buildings to inspect each year 389 Building Plans reviewed 10,367 Calls for Emergency Response

Medford Fire Resources 79 Full Time and 4 Part Time Employees –Fire Prevention (5) 1 Fire Marshal, 4 Fire Inspectors –Emergency Response (68) 1 Shift Supervisor per shift (3 Battalion Chiefs) 5 Engine Companies per shift (65 Firefighters) –Administration and Support 1 Fire Chief, 2 Deputy Chiefs, 1 Battalion Chief 2 full time and 4 part time Support Staff

Medford Fire Rescue Organizational Chart Fire Chief Dave Bierwiler Deputy Chief Operations Kurt Bennett Battalion Chief A Shift Ken Goodson Captain (5) Engineer (5) Firefighters (12) Battalion Chief B Shift Mark Burns Captain (5) Engineer (5) Firefighters (12) Battalion Chief C Shift Brian Fish Captain (5) Engineer (5) Firefighters (11) Battalion Chief Technology & Communications Gordon Sletmoe Deputy Chief Administration & Training Dan Petersen Office Manager Kelly Kleinberg Support Staff (4) Battalion Chief Fire Marshal Greg Kleinberg Fire Inspectors (4) Executive Support Pam Webber

Roberts & N. Keene Way 1975 Station #5 N. Phoenix & Barnett 2000 Station #6 Table Rock & Berrydale 1973 Station #4 Station #2 Eighth & Lincoln 1956 Station #2 Siskiyou & Highland 1954 Station #3

Emergency Response Staffing Minimum Staffing of Five, 3 Person Engine Companies 24/7 –Capability to initiate rescue of fire victims with first arriving engine Pump Operator - 1 Attack Line - 2

Incident Commander - 1 Search - 2 Ventilation - 2 Back Up Line - 2 RIT - 3 Minimum resources for Single Family Structure fire 14 Firefighters Safety Officer - 1 Pump Operator - 1 Attack Line - 2

Firefighters per 1000

Operational Cost per Capita

Emergency Responses Total Alarms: 10,367 Classified After Arrival – National Criteria

Response History

Fire Inspections 4547 Commercial Occupancies –876 more than 1999 Inspection frequency – Hazard Level –913 inspected annually –958 inspected every two years –2803 inspected every three years 2326 inspections to conduct annually

Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE