I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Turnkey Services for Telephony and Data Communications

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom CTI Telecom’s Mission Deliver best-of-breed business communications infrastructure by providing end-to-end turnkey services for telephony and data nationwide.

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom About CTI Telecom Founded in 1983 Nationwide customer base More than 4,000 customers Design, Install & Maintain –Telecommunications –IT Labs, NOCs –Data networks –Information technologies 350% Growth Rate Last 24 Months

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Solid Management Team Telephony and data communications experts who have worked with or for telecom giants including AT&T, Lucent, and Bells. Brian Bennett – President Joe Enrico – Business Development Jack Havas - CEO

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom CTI’s Business Objectives Fulfilling Our Customers Needs: –Timely, innovative solutions tailored to specific needs –A competitive advantage in their marketplace –Industry expertise in emerging technologies –A team of well-trained professionals –Single, reliable source for voice and data Key requirements: –Ability to offer complete end-to-end solutions –Best-of-breed hardware and software –Adherence to standards - experience and certifications –Rapid cycle times for system implementation and support

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Business Profile CTI Telecom serves customers in a variety of industries including: –IT Technology –Retail –Automotive –Financial –Federal, State and Local Gov. –Universities –Telecommunications Wireline Wireless

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Business Profile CTI Telecom delivers turnkey business communications including: –Business Telephone Systems –Structured Cable Systems –Communication & Internet Solutions –Computer Networks –Data Centers, NOCs –Hardware and Software

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Product Overview Business Communications –Telephones (Analog/Digital/IP) –Voice Mail –Interactive Voice Response –Video Conferencing –Unified Messaging –Call Accounting –Call Centers

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Networks & Structured Cable Systems –Copper Cable Cat-3, Cat-5, Cat-5e, Coax –Fiber Optic Cable –Cable Products –Network Equipment Hubs Ethernet Routing Multi-Service Switches Product Overview

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Services Overview Premise Wiring –Cabling Solution Installations, Relocations and Upgrades –BICSI Certifications RCDD, Installers, Technicians –Manufacturer Certifications Berktek, Leviton, Panduit Networks –Network Design, Install & Service –Network Certification &Troubleshooting –Data Certifications Microsoft, Cisco

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Services Overview Telephones –Telephone Design, Install & Service –Relocations and Upgrades –Manufacturer Authorized Reseller Toshiba, NEC, Sprint Warranty and Maintenance Toshiba, NEC, Sprint

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Professional Network Services End-to-End Services –On-site Engineering –Design, Procurement, Installation –Certified Installers & Technicians Network Installation –Virtual Private Networks –Wireless Networks –Voice Over IP (VoIP) –Voice & Data Convergence

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Network Management Network Diagnosis –Design & Implementation –Network Monitoring –Network Management Network Security –Policy Development –Implementation –Intrusion Detection –Denial of Service Attacks –Testing & Certification

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Structured Cable Licensed-Certified –RCDD On-Staff –BICSI Certified Installers & Technicians Quality of Service (QoS) –Strict Installation Standards –Testing & Certification –Documentation –Lifetime Warranty Racks & Enclosures

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Data Center Design & Build –Specifications (RFP/RFQ) –Detailed Design –Project Management –Installation Services Equipment –Network Components –Communication Services –Servers Data Center Design Services

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Backbones Building Infrastructure – Design & Install Riser Installations Copper/Fiber/Coax – Infrastructure Maintenance Voice & Data Applications – In-Building Wireless – Broadband Intra-building PBX / CO SM Fiber Strand Entra-Building SPLICE Enclosure SM Fiber Intra-Building DISTRIBUTION 12x SM / 24x MM 12x Strand SM 24x Strand MM 48-Port Enclosure RISERSHAFTRISERSHAFT 1 st Flr. 2 nd Flr. 3 rd Flr. 4 t h Fl r. 5 th Flr. 6 t h Fl r. 7 th Flr. 8 th Flr. 9 th Flr. 10 th Flr. 11 t h Flr. Fiber Optic Backbone MCMC TCTC TCTC Fiber Backbone

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Alliance Relationships Telecommunications –Active Voice –NEC –Toshiba –Cisco Computing/Networking –Compaq –DELL –Hewlett Packard –Microsoft –Oracle –Panduit –UUNET –SUN Microsystems –3COM

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Customers Technology –Computer Learning Center –EDS –Global Crossing –Logicon –SAIC –Sonitrol –Executone –MediaCenters.com –Cambrian Communications –3COM Service –Catholic University –Mills Corporation –Coldwell Banker –City of Takoma Park –Rolls Royce –Wash Area New Auto Dealers –Bed, Bath & Beyond –Baby Superstores –Lenscrafters –Pep Boys –Hard Times Cafe –Red Hot & Blue

I ntelligent A gile B usiness C ommunications Confidential - Copyright 2002 CTI Telecom Summary Complete Communications Infrastructure Design & Build Core Product Offerings: –Voice & Data Integration –Best-of-Breed Manufacturers Commitment to Excellence –Project Management Disciplines –Availability and Delivery of High Quality Professionals THE CTI DIFFERENCE!