1 POLICY ADMIN POLICY ADMIN March 2009

2 NEW BUSINESS (1 st – 23 rd ) HCMHN New Case % % Clean Case % % Incomplete + ME % % Declined/Postponed 2 1.5%2 1.2% Cancelled0 0.0%1 0.6% HCMHN Issued cases Not-taken (free-look) 9 (8.1%) 6 (4%) Add rider (POS)20

3 Renewal premium collection Feb (1 st – 23 th )HCM Feb (1 st -23 th ) HN CasesPremiumCasesPremium Eligible , ,719 Collected , ,713 Efficiency 47.26%39.47%48.24%49.39% Comprehensive 43.37%48.8% Total 46.1% Monthly checking TIA result - Monthly checking TIA result : - Ho Chi Minh: 88% - Ha Noi : 88%

4 Claim First claim case: * Policy number:S * Product : A01 * Insured : Tran Duy Khang (15 yrs old) * Event date : 30/12/2008 * Event cause : Accident (was hit) * Claim type : Total and permanent disability * Amount payment: VND

5 Claim Paying insurance benefit Returning contract set

6 Confirmation call (1 st – 20 th )   S uccessful cases : %   U nsuccessful cases : %   I mplementing cases : %   N egative answer cases : 15 (in total of 174 cases, occupied 8.6%) Complaint cases : 7

7 Other activities Sale areas of Central: Đà Nẵng, Quảng Ngãi, Quảng Nam, Quảng Trị, Thừa Thiên - Huế. Health check: Vĩnh Toàn hospital Preparing for Đà nẵng SC: training, opening Claim: Wreath flower, training claim procedure to AO Planning for policy added value Test new product: R03

8 PLAN FOR NEXT MONTH Opening clinic room Opening clinic room Opening Đà Nẵng service center Opening Đà Nẵng service center Policy added value: birthday card Policy added value: birthday card New TIA form & regulation New TIA form & regulation Procedure of complaint handling and TAT Procedure of complaint handling and TAT

9 Thank you