HealthCare4Me Website Usability Critique Drew Brezinski & Deane Nettles

Overall Home Page Video Registration Health Library Coaching Plan

Home Page

Interesting use of and richness of color

Good use of multi-ethnic images

Clear, colorful icons

Home Page Recommendations

Tabs that appear to work like buttons

Tabs that are tabs

Spanish flag for “Spanish,” both “Tell a Friend” and “Share”

Cleaned up links

Moving graphics attract attention away from actions

Eliminate distractions

Text small, difficult to read for those over 40 years old

Larger text

Multiple “Register” buttons in multiple styles

Single “Register” button

Rollout contains little info, operation fights Fitts’s Law

Rollout now just an a list (could be linked to library info)

Bottom buttons, two of which are videos, cover same info

More interesting video prominent on home page

Video Recommendations

When played, video greys screen. Text version link upper left

(Video questions: Why both white? Why give them bad traits?)

Registration Recommendations

Registration page places reg below fold

Header is smaller. Emphasize benefits. Login and registration combined for ease of use, error prevention

Form information fits on single page above fold

Health Library Recommendations

Lack of hierarchy (unclear links/headings)

Clear distinction between heading and links

Irrelevant logo

New relevant graphic

What card?

New heading reflects content

Indicates required Register/Log In, but doesn’t indicate how to

Consistent Register/Log In button

Coaching Plan Recommendations

Coaching plan landing page is vague and uninviting.

New landing page begins with step 1 in process

Tabs confuses user on where they are

Eliminate tabs (& distractive graphic) from header

Instructions are unclear about exactly how many to choose

Provide clear instructions for selection options and process

Radio buttons further confuse and limit selection process

Selection boxes make multiple selections easy