Online Breakout #1: Your Relay Online- The Experience.

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Presentation transcript:

Online Breakout #1: Your Relay Online- The Experience

WELCOME Please take a few minutes to write the top three things that you want to take away from today’s online breakout sessions on the index card provided. On the back, please write your name, , and event name.

Online Breakout #1: Your Relay Online- The Experience

Facilitator: Insert Name and

Objectives Role of Online Chair 2013 Website Refresh Updating Webpages Getting to Know the Relay Dashboard

Role of Online Chair Updating webpages Providing first level customer service to event’s participants Pulling reports Sending s Uploading donations Entering donations Managing social media pages Promoting the website

2012 RFL Online Data

2012 RFL Online Data as of 8/22/2012 Participants – FY11: 198,235 – FY12: 197,517 Teams – FY11: 17,569 – FY12: 17,296

2012 RFL Online Data as of 8/22/2012 Online Registration – FY11: $536,835 – FY12: $520,411 Online Income – FY11: $8,551,730 – FY12: $8,573,123 Online Total – FY11: $9,088,566 – FY12: $9,093,535

2012 RFL Online Data as of 8/22/2012 RFL and Feeder Online Income – FY11: $9,138,700 – FY12: $9,171,739

2012 RFL Online Data as of 8/22/2012 Participant s – FY11: 627,809 – FY12: 498,679 Coaching s – FY11: 9,105 – FY12: 9,590

2013 Website Refresh

Customer Feedback

2013 Website Refresh Customer’s Needs

2013 Website Refresh Goal of 2013 Refresh

2013 Website Refresh Landing page refreshed to move site visitors to participants or donors Inspiration: Take cues from highly task-focused experiences, like online banking Give participants a “fundraising dashboard” to make it as easy to raise money

2013 Greeting Page

2013 Event Details

2013 More Event Information

2013 My Dashboard

2013 My Team

2013 My Event

2013 Navigation “navigation is all over place” “too much navigation”

2013 Website Refresh Resources 2013 Website Video—GWOnlineHelp.org 2013 Online Guide Great West Online Chair Network Group on Facebook Great West Online Task Force GWOnlineHelp.org

Updating Content These main pages must be updated at the local level: – Event Details – Event Announcements – Upcoming Fundraisers – Sponsorship – Event Announcements in the Relay Dashboard

Training Site

2013 Updating Content Resources 2013 Online Guide Great West Online Chair Network Group on Facebook Visit other Relay For Life pages GWOnlineHelp.org Drop Down in top of the EMC

Understanding the Participant Experience

Thank you! See you after lunch!

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