Diversity Human characteristics that make individuals different from each other Groups Vs Individuals Biological Social
Need to Manage Diversity Current work force is diverse –race & ethnicity –gender –age –disabilities
Diversity as an Asset Marketing Salesforce Problem solving and creativity From manufacturing to service economy
Challenges of Diversity Universal Vs relative management practices Resistance to change Group cohesiveness & conflict Competition Performance Backlash
Top Management Commitment Training programs Support groups Mentoring programs Accommodating family needs –Alternative career paths –On-site child care –Alternative work arrangements
Top Management Accountability Monitoring work place fairness Using reward systems
Backwards & Forwards Summing up: We’ve explored the case for a diverse workforce, the problems, the challenges and ways to improve it. Looking Ahead: next time begin our exploration of human resource planning. How does HR planning related to business planning, what kinds of forecasts are helpful, and what is job analysis.