Discovery, Communication, and Collaboration Network Computing Discovery, Communication, and Collaboration

The Internet The Internet is a global network of computer networks. It links the computing resources of business, government, and educational institutions using a common computer communication protocol.

The Internet Discovery Communication Collaboration Information superhighways

The Internet: Characteristics and Capabilities Accessing the internet TV access Internet (network) terminal TCP/IP Resources Benefits

The Internet: Benefits Messages - low cost Access to government information Library of Congress Forum Download documents and software Electronic commerce Access to newspapers, magazines, and books

The Internet: Benefits Cultural events Entertainment Collaborative research Free telephone call and video conferencing Access to museums worldwide Web translators - access to information in other languages

Supporting Discovery: Via the Web The WWW is a vast collection of interconnected pages of information that are stored on computers around the world which are connected to the Internet.

Supporting Discovery: Via the Web Hyperlinks Hypertext Web site Client / server architecture

Supporting Discovery: Benefits of the Web Open Resourceful Efficient Dynamic

Supporting Discovery: Via the Web Creating Web documents Search engines Gopher Downloading software and files Supporting communication

Supporting Communication Communication is an interpersonal process of sending and receiving symbols with messages attached to them.

Supporting Communication: Factors Determining the Uses of Information Technology Participants Nature of sources and destinations Location Time Media

Time / Place Framework Same-time/same-place Same-time/different-place Different-time/same-place Different-time/different-place

Place Same Different Same Time Different

Supporting Communication Electronic mail - e-mail Internet and intranet Chat programs Newsgroups Mailing lists and electronic bulletin boards

Supporting Collaboration Collaboration refers to the mutual efforts by two or more individuals who perform activities in order to accomplish certain tasks.

Supporting Collaboration Conventional approach Nominal group technique Delphi method Using IT to support groupwork Workflow systems Screen sharing

Groupware: Technologies and Infrastructure Visual communication Electronic voice communication Group Decision Support Systems (GDSS) Integrated technologies Intranet and extranet

Visual Communication Video teleconferencing Video mail

Electronic Voice Communication Advantages Applications

Electronic Voice Communication Advantages Hands-free / eyes-free operations Disabled employees - voice commands Portable voice terminals Voice terminals - rugged Faster Fewer errors

Electronic Voice Communication Applications Interactive voice recognition Voice annotation Automated attendant Voice mail Audiotext

Group Decision Support Systems (GDSS) A group decision support system is an interactive computer-based system that facilitates the solution of semistructured and unstructured problems by a group of decision makers.

Group Decision Support Systems Supporting face-to-face meetings Applications

Group Decision Support Systems Supporting face-to-face meetings Hardware Software People Procedures

Group Decision Support Systems Applications IRS - quality improvement European auto industry - support experts San Trans - contract negotiations El Rio Health Care - contract negotiations City of Louisville - public education

Integrated Technologies: Examples PictureTel Cardiff Software Netscape Communicator Lotus Notes / Domino

Lotus Notes Lotus notes is a Windows-based client/server platform for developing and deploying groupware applications.

Lotus Notes Capabilities Tracking Team discussion Broadcasting References

Lotus Notes Application categories Notes’ databases Things to do Contract library Corporate policy documents Notes’ databases Discussion databases Document libraries Information services

The Intranet The Intranet, or internal Web, is a network architecture designed to serve the internal informational needs of a company using Web concepts and tools.

Extranets The extranet is an infrastructure that allows secure communications among business partners.

Internet Implementation Topics Internet-based software agents Internet-based data mining Ethics on the net

Internet-based Software Agents E-mail agents Web-browsing-assisting agents Intelligent indexing agents

Internet-based Data Mining Resource discovery Information extraction Generalization

Ethics on the Net Privacy and ethics in e-mail Right of free speech Copyright Privacy of patient’s information Internet manners Monitoring employee’s use of the Internet

Managerial Issues Security of communication Data crossing national boarders Congestion Control of employee time and activities Questionnaires and referenda Organizational impacts

Managerial Issues Use of the decision room Cost-benefit justification Legal issues Controlling the access and managing the content of the material on the intranet

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