BELL WORK Write about a time you had to make a compromise.

CONFLICT RESOLVING CONFLICT

OBJECTIVES demonstrate effective skills for resolving conflicts. recall the steps of the mediation process. identify traits of a good mediator.

CONFLICT RESOLUTION Conflict resolution is a constructive approach to dealing with any conflict. conflict resolution A life skill that involves solving a disagreement in a way that satisfies both sides

CONFLICT RESOLUTION T- Take a time out A- Allow each person to tell his or her side L- Let each person ask questions K- Keep brainstorming

CONFLICT RESOLUTION When the T.A.L.K. strategy is used, a win-win solution is possible. win-win solution An agreement or outcome that gives each party something it wants

MEDIATION Mediation can help if you and the other person cannot reach an agreement. mediation A process in which a third person, a mediator, helps those in conflict find a solution

MEDIATION A mediator can be an adult or a student.

MEDATION A mediator will steer both sides toward a compromise. compromise An arrangement in which each side gives up something to reach a satisfactory solution

MEDIATION PROCESS Steps in the Mediation Process The parties involved in the conflict agree to seek an independent mediator. The mediator hears both sides of the dispute. The mediator and the parties work to clarify the wants and needs of each party. The parties and mediator brainstorm possible solutions. The parties and mediator evaluate each possible outcome. The parties choose a solution that works for each of them.

TRAITS OF A GOOD MEDIATOR GOOD COMMUNICATION SKILLS

TRAITS OF A GOOD MEDIATOR GOOD LISTENING SKILLS

TRAITS OF A GOOD MEDIATOR FAIR AND NEUTRAL

TRAITS OF A GOOD MEDIATOR EFFECTIVE PROBLEM SOLVING SKILLS

PEER MEDIATION Many schools have peer mediation programs. Teens are often good mediators because they can put problems into words that other students understand.

ACTIVITY In groups of three you will have two people have a conflict and the third person will be the mediator. You will put a skit together and perform in front of the class.