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Executive Summary STAR (A comprehensive IT Package for all the needs of Registration in Tamil Nadu, India ) & REGiNET (Registration Network) Presentation by SUDHA MALLYA, DR

Maximize the Registrants' satisfaction using IT enabled operations Our mission Maximize the Registrants' satisfaction using IT enabled operations

Expectations of Citizens …. Registration of property documents  15 Lakhs/Year Issue of Encumbrance Certificate  16 Lakhs/Year Issue of Certified Copies of documents  2 Lakhs/Year Registration of Marriages  0.5 Lakhs/Year Registration of Societies  1.15 Lakhs/Year Monitoring of Chit activities Running Chits  28455 Amount Involved  327 crores.

Implementation Strategy …. Think BIG Start SMALL Move FAST Basic Approach …. See it Own it Do it

Registration of properties – Before Computerisation Guideline values- only with SUB-REGISTRARS Adjudication of stamp duty – prerogative of SUB-REGISTRARS Encumbrance Certificate – abnormal delay due to manual search, inadvertent omissions Writing of deeds –DEED WRITERS menace Registration – Manual endorsements on copies

Work flow Scanning & Indexing DB Archival Encumbrance Certificate SUB-INDEX & MIS Certified Copy SCAN Encumbrance Certificate Other Documents TN-REG Manual Document TN-REG Manual Document TN-REG Document DB Archival

Web Based Networking Diagram Web server Kiosk PKI Security Data server FIRE WALL 64 kbps Leased Line PKI Security Mirror server IG Registration Office Mail server SRO

Local Zone Internet Zone Datacenter Zone Secure Channel Internet Data Files ISAPI Upload DLL Secure Channel The encrypted data files are Uploaded to the Web server via HTTPS protocol Data files are zipped and encrypted using Server Side SSL Certificate Szip COM Component Internet Update COM Component Szip COM Component Data Files Local Client Central DB Server

STAR - Key Features User friendly interface Prioritisation of Activities Backups at three different places….hard copies Web based secured Network REGiNET as intranet Use of PKI

Services provided Registration of documents in one hour Encumbrance Certificate, Certified Copies of documents across the counter Exclusive website containing statewide guideline values, property valuation, draft deeds etc., Services at the doorsteps on submission of requests online. Registration of marriages Latest status on Chits / Societies

STAR… Successful attempt on such a large scale – 350 offices covering 70% of the transactions. Revenue mobilisation in computerized offices is 75% of the total revenue, which amounts to Rs.12.35 billion Self sustaining Made operational on Feb, 2000….on pilot basis

Implementation challenges Initial data entry and validation of 15 million transactions recorded in the past 15 years. Training of 5000 computer illiterates Prioritisation of activities Change Management Ownership of project Change of archaic procedures/ Fee structure Process re-engineering Counters

Improved service levels Issue of Encumbrance Property Valuation Guideline Value Certified Copies Registration Marriage Extract Before Computerisation 8 Days 60 Minutes - 4 Days 1 Day After Computerisation 5 Minutes. website/counters 60 Minutes. Door delivery of any certificate/Extract on submission of requests online.

REGiNET SERVICE CENTRE

Staff at work

….REGISTRARS TAKING LEAD

AGE…. NO BAR

KEY RESOURCE PERSONS …..IN DEVELOPMENT CELL

ISSUE OF CERTIFICATES ……ACROSS THE COUNTER

Benefits to Other Departments/ Institutions Valuation of Collection – Sales statistics Land acquisition Mutations in revenue records – 67 Taluks Banks – EC/Certified copies Police – To see the authenticity of Chits on time

Disaster Recovery Mechanism (DRM)- Challenges The cost for each hour's delay in getting your system back up and running? What is the business risk if you cannot get your data back? Thoroughly understanding the steps for recovery ahead of time will minimize the stress and uncertainty imposed by a future disaster.

Disaster Recovery Mechanism(DRM) – Measures Taken Introduction of Scanning module such that no corrections in images can be done by any person. Daily Database Backup taken at every SRO. Monthly Database backup sent to DRO and DIG office. Mirror image of database maintained at the office of IG registration.

Future Plan Remaining 260 offices to be covered. Online registration in any of the registering offices in the state Online audit of AG office

THANK YOU

CITIZENS SPEAK Thank you very much for receiving the EC quickly. An excellent service. I must place on record my heartiest congratulation for such type of online registration facility and supporting application form for obtaining EC. Such a type of door service should be extended to other service departments of State and Central Govt. - Mr. Santhanam, Asst. Professor My sincere thanks to Govt., I believe this will considerably reduce the corruption and speedy disposal of public needs. – Mr.Prabhakaran This site is a customer-friendly one and goes a long way in changing the mind set of the people about how they generally feel about govt. establishments. KUDOS to all those who have conceived and brought this out. - Mr. K. Suresh

What makes it different? Web based secured networking use of PKI Door delivery of services – ECs/Certified Copies of Documents Centralized monitoring of delivery of services Web based Training