Managed Services: No Headaches about Security Costs Hanover, CeBIT 2005

© Siemens CeBIT Isn’t that your question? How can I concentrate on my core business and winning new customers without thinking of background infrastructure??  Isn’t there a partner who takes care about my communications infrastructure including it’s security?  How about Managed Services? Do I have to know by 100% my future needs and strategies? And can I afford it?  Isn’t my communication infrastructure the backbone for my business and shouldn’t I talk for it with the most reliable partner?

© Siemens CeBIT So far decisions for new investments were driven by cost reductions Today you look for new business opportunities und more added value reduce Cost of capital increase Productivity generate Value added Cost of operation reduce We concentrate on value for your business!

© Siemens CeBIT Concrete Scenario-Challenges for Travel and tourism agency, founded in 1945 with highest customer satisfaction rates 25 locations all over Berlin with full service offers for train and flight coonections Pooling data- and voice infrastructure without additional training measures for the employees Cost-efficient managed services security concept for secure data intimacy of customers

© Siemens CeBIT Scenario Highlights / Short Overview Installation of all needed service- processes: connection to management system, maintenance and support of security system Harmonizing of IP- Infrastructure, design of customer-specific security police Installation of firewall and outsourcing of security-tasks to Siemens Management Center

© Siemens CeBIT risc and before Traditional security areas Due to the increasing networking and cross-linking of electronic systems and infrastructures risks are increasing in the areas  abuse of information (illegal notice by third parties, falsification... )  loss of information internet / intranet client/server LAN / WAN Communication devices buildings people post & archive Are you aware of the security - topic? present security areas

© Siemens CeBIT risc und davor Cause analysis  Sensitive information is available through standard technology (PC), regardless of time and location  It takes minimum effort to access information effort brute force – high effort Break in, thievery „High Tech“ – but medium effort Bugging, spying „High Tech“ – but minimum effort Bugging, spying, sabotage It needs so little for great losses… internet / intranet client/server LAN / WAN Communication devices buildings people post & archive

© Siemens CeBIT Work place BEX employee Partner infrastructure BEX branch infrastructure BEX enterprise infrastructure Internet VPN Attacks on all flanks cracker & hacker fraud attack industrial espionnage fraud attack wiretapping viruses fraud attack

© Siemens CeBIT LAN Server Standort 1 Siemens Management Center Internet IP-Tunnel LAN Standort 3 LAN Standort 2 Server DSL-Router DSL- Anschluß E-Sienet DSL- Router Firewall mit VPN Requirement: xDSL-Access with fixed IP- address Design of a virtual private network with different locations: Secured end-to-end communication (VPN Tunnel) Encrypted data exchange with IP Sec Controlled communications through firewall functionality Standardized operations The solution: Managed Services for Security

© Siemens CeBIT h Your benefits  Transparent services costs and detailed SLAs  Secure Access for all employees to mission critical information and applications – anytime& anywhere across all devices  Convincing security concept for all cooperating partners (banks) and customers  Reliable availability for guaranteed ongoing business processes  Investment protection of existing infrastructure through smooth migration and upgradability  Saving of personnel costs and expenses tailored to real business needs  Clearly calculated ROI by well-experienced service- partners

© Siemens CeBIT Caution! Example configuration: price status 12/2004 E-Sienet 20 User/Business-Edition/: per user once-only arragement (without DMZ): 846,00 € Managed Services (3 years, p.m.): 449,09 € once-only costs HW / SW:7.274,12 € E-Sienet 50 User / Business-Edition: per user once-only arragement (without DMZ): 846,00 € Managed Services (3 years, p.m.): 485,75 € once-only costs HW / SW:10.059,94 € E-Sienet 100 User / Business-Edition: per user once-only arragement (without DMZ): 846,00 € Managed Services (3 years, p.m.): 632,39 € once-only costs HW / SW:14.242,78 € Managed Security with E-Sienet The SW-modules and services are scalable. Individual configurations and calculations are possible. 24/7 - Service VPN-Gateway (f.Service only ) -Server / Mail-Relay Spam-Mail-filter Virus Scanner (incl. Clients) The price for security – it’s nothing you couldn’t afford (calculation for scenario) Scenario BEX

© Siemens CeBIT Example invoice: E-Sienet  Considered: work of an administrator for supporting the overall system and administrative security measures: Basis (Hardware and Firewall): 10 h / p.m. Internet (Proxy, DNS, Mailforwarder, URL-Blocker): 5 h / p.m. Mailserver: 6 h / p.m. Web- / FTP- Server: 4 h / p.m. Backup (1 x Woche): 1 h / p.m. _________ Total:26 h / p.m.  Expense contains: Escalation, update of security-patches and general updates, monitoring of server processes, log-file analysis, configuration and user support. And imagine the employee resources you would have to build up…

© Siemens CeBIT  How much is a network administrator per hour?* Income, related costs ( € /Jahr gross):4.750,- € / p.m. Trainings: 200,- € / p.m. Yearly efficiency: h / p.a. 85 % productivity: h / p.a. ______________ resultant: 1 administrator hour costs (approx.): 40,25 € / Std.  For a appreciated efficiency from 26 h / p.m. the monthly outcome of administrative costs of ownership min. are: €  Monthly saving with Managed Security > 550 € ! Example: E-Sienet Business Edition with 50 users / 36 month How much is E-Sienet ? Monthly income (auf 36 Monate): 485,75 € / p.m.** Hardware / Software invest:10.059,94 € / once-only** Initiation:846,- € / once-only** ** Pakete: Firewall, Internet, Mail, WEB, Backup, alle Preisangaben sind Listenpreise; Preisstand: * Quelle: Heise And that’s our price - it’s nothing you couldn’t afford (ROI reflections for scenario)

© Siemens CeBIT HiPath Managed Services for Voice and Data Fault Management Configuration Management Accounting Management Performance Management Security Management Service Management 3rd Party Management & Services Business Continuation Services Help Desk International Management HiPath Managed Services Security Protection Service Monitoring ServiceAccess Service Detection Service Managed Services: a whole range of value levers for your business

© Siemens CeBIT For infrastructure services you should rely on the experience of your partner Our offerings are based upon... …Creative Problem Solving …Strategic Thinking …Industry Knowledge …Leading Edge Technology

© Siemens CeBIT Managed ServicesLifecycle ServicesProfessional Services Network Management Security Management Multi-Vendor Support Asset Management Communications Out- Tasking Service/Help Desk Technology Consulting Assessments Customization Systems Integration Design Project Mgmt Remote monitoring, diagnostics, reporting Hardware/software installation, maintenance, fixes, spare parts Moves, Adds, Changes (MAC) Training Manage Educate Support Build Design Consult Our Services Portfolio

© Siemens CeBIT Covering all vertical industry markets Services/Logistics Public/Health/Education US ARMY ? Media/Communications Industry/Retail Insurance/Banking

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