Simplifying Business Solutions

Table of contents  Vision and Mission and Core Values  Leadership Team  Operating Model  Technology  Infrastructure

Vision, Mission, Core Values  Vision To be a leading service provider in the area of Information Technology and Information Technology Enabled Services by optimizing and simplifying business solutions for our clients.  Mission To create, enrich and sustain our client’s value and enable them to achieve their business goals by positively impacting the levers that affect their core businesses, through our quality services at an optimal cost.  Our Core Values Integrity Enriching Client Value Guardianship Respect for all

Leadership Team Danial Mohandas: Director and Chief Operations Officer  Total work experience of over 10 years. in the Outsourcing industry in varied domains including outbound sales (voice), inbound customer service (voice, non-voice) Learning Management systems, Clinical Data Management (CDM), IT Service Desk, Application Maintenance, IT Service Management. Over 7 years of hands on experience as a Operations Manager/Project Manager managing multiple projects in a CMM level 5.  Industry wide framework and best practices trained on:  Certified ITIL Intermediate V3 (Service Operations).  Project Management Professional.  Certified Lean and Six Sigma.  Certified Operational Excellence.  Trained by ISB (Indian School of Business in a tie up with previous company) on the industry trends, best practices and Senior Management programs.

Leadership Team Richard Deepak Bosco: Chief Information Technology Officer  Total work experience of over 5 years in managing Contact Centre Operations in an IT giant with the largest share of computers and computer accessories in the world. Hand on experience in managing call queue, managing ACHT, routing calls, managing diallers for both inbound and outbound projects.  Certified Six Sigma professional Henry Dhinakaran: Chief Business Development Officer  Over 8 years of work experience in the BPO industry. 2 years as a Business Development Manager for both International and domestic projects including fortune 500 companies in the area of outbound sales, inbound customer care, non voice projects and Medical Transcription projects.

Leadership Team Vikranth Gnanapragasam: Director and Chief Finance Officer  M-tech by education (Structures) worked in the construction industry for over 8 years. Managed construction projects for global giants in the industry. Managed finances for many residential and commercial projects. Arun Prasad Raj: Director and Chief Employee Relations Officer  Worked in the Healthcare industry for over 8 years. Worked in leadership roles responsible for the performance of the team members. Closely worked with international clients and customers, specifically in the area of Medical Transcription to maximise the results for the team.

Operating Model  Board Of Directors Chief Finance Officer Chief Employee Relations Officer Chief Operating Officer Chief IT officer Project Manager Team Lead Team Members Chief Business Development Officer

Technology System Configuration:  Intel Dual Core processor 2.70 GHz  4 GB RAM  500 GB HD  LCD Monitors  Windows 7 Professional  Office 356 for all the systems  Dedicated SharePoint with access control. Enabled technology for outsourcing requirements  Dedicated Leased line (1:1)  Primary line with a bandwidth of 4 MBPS from the largest OSP service provider in India  Secondary line with a bandwidth of 2 MBPS from the fastest growing OSP service provider in India  VoIP taken from the leading OSP provider in India.  Dedicated Cisco Routers  Dedicated Cisco switches

Technology  Network Diagram

Infrastructure Facility  2000 sq. ft. office space to accommodate up to 50 seats simultaneously.  Facility equipped with Access control for each partition/floor.  Dedicated Training rooms with remote controlled projectors and audio devices..  Dedicated Board room for official meetings.  Facility is monitored 24/7 by CCTV cameras in all the floors/training rooms.  Facility enabled with lockers for employees to enhance data privacy and protection.  Sufficient power back to restore normalcy without disruption to service.  2500 sq. ft. space dedicated for recreation and cafeteria.  Ample parking space.  Fibre boards available on all the floors and meeting rooms.

Thank you ….