By Arthur Ruan 14/01/2011 IT Division Monthly Report

Agenda 1 1 Performance Review of Summary of Prospect of 2011

Agenda 1 1 Performance Review of Summary of Prospect of 2011

Performance Review PLAN 16.97B VND ITEM BUDGET CONTROL FINISH 15.73B VND RATE 93% 4 IT RECRUITMENT 3(-1)75%367 SYSTEM APPLICATION 36499%266REPAIR FORM266100%

Performance Review-improve Training Priority Discussion Exception Handling Execution Flexibility IMPROVE EFFICIENCY I M P R O V E E F F I C I E N C Y

Agenda 1 1 Performance Review of Summary of Prospect of 2011

02/ / / / / / / /2010 Summary—DongNai and HaiPhong CS APPROVETESTING SETUP DEVICE BUY DEVICE APPROVE TESTING SETUP DEVICE BUY DEVICE DongNai CS Schedule HaiPhong CS Schedule

Summary—Printing Policy and Invoice TOTAL : POLICESTOTAL : INVOICES

Summary—H/W and System MA 1 1 Data Center MA 2 2 PBX (Norch/TWC/Hanoi/DaNang/CanTho) 3 3 P-Server MA (AIX/IMA/PPA) 4 4 PCMA/Network Device 5 5 Control-M

Summary—Network Infrastructure Improvement Current Diagram

Summary—Network Infrastructure Improvement New Diagram of 1 MPLS

Summary—Network Infrastructure Improvement New Diagram of 2 MPLS

CURRENT COST NEW COST BALANCE FIRST YEAR 1063M1084M21M NEXT YEAR 1063M889M-174M Saving Cost BACKUP LINE

Summary—BCS System 1 1 Bank account transfer of premium 2 2 Salary deduction work of premium 3 3 Attendance Statistic and Pre-input 4 4 Agency Position Assessment 5 5 Response application form system 6 6 General Affairs system 7 7 Persistency statistic of PFYP

Summary—BCS System 1 1 Bank account transfer of premium Write-off media uploading Printing of transfer receipt Media confirmation Progress control and management Inquiry of transfer failure

Summary—BCS System 2 2 Salary deduction work of premium Inquiry of salary deduction failure Termination of salary deduction acceptance

Summary—BCS System 3 3 Attendance Statistic and Pre-input Annual leave input Annual leave confirm Attendance statistic by unit Attendance statistic by personal

Summary—BCS System 4 4 Agency Position Assessment Functional transfer of BM Functional transfer of SM Functional transfer of Agent

Summary—BCS System 5 5 Response application form system Inquiry of Application form Input of Application form Confirmation of Application form

Summary—BCS System 6 6 General Affairs system Administrative management Distribution work Inquiry work Application work Check work

Summary—BCS System 7 7 Persistency statistic of PFYP 19 months Inquiry of individual's persistency 13 months 7 months 25 months Inquiry of unit's persistency

Agenda 1 1 Performance Review of Summary of Prospect of 2011

PLAN of New Compensation Scheme 2 2 CRM System 3 3 SMS and System 4 4 Deploy E-report in BCS 5 5 Deploy Symantec Anti-Virus S/W

New Compensation Scheme Recruit IA Bonus New IA sales Bonus Train SAS Bonus SAS Promotion Bonus Train EAS Bonus EAS Promotion Bonus New Sharp Sales Unit Managers Reward Project

CRM System What is CRM? C ustomer R elationship M anagement It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

CRM System Performance Performance control and management Activity Business activity input / Detailed schedule Target Objective setting and management Customer Customer data management

SMS and System SMS Business Notice Greeting Card Promotion Info Any other data Greeting Card Any other data Promotion Info

Deploy E-Report in BCS E-Report HR TAIWAN Statistic AA Accounting

Setup Symantec Anti-Virus Server Remove the Officescan of all PCs Setup Endpoint of all PCs Deploy Symantec Anti-Virus S/W Update virus definition file automatically. Advantage of Symantec Anti-Virus Feature Scan and Real-time protection. Check the value of the file.