Getting the Most Out of Your Early Alert System Presented By: Dan Lufkin Kelly McPhee Jennifer Bradley Sarah Leitz

GateWay Community College Phoenix, AZ  Located in an urban environment in east-central Phoenix  Surrounding GateWay is a mix of low-income housing, business and industry, and a large international airport  Variety of degree options in computers, business, court- reporting, University transfer, industrial (ie, auto, HVAC) and specialty Healthcare programs  Student Population  Approx. 7,000 students, 2,800 full-time Enrollment  Majority of students are part-time  Average age 29  51% White, 25% Hispanic, 9% Black, 4% American Indian, 4% Asian/Pacific Islander, 7% Other  Hispanic Serving Institute – awarded a $2.76 million dollar Title V Grant in 2009

As a result of a attending this sessions, participants will be able to:  Identify the necessary components required for developing an interactive Early Alert System.  Formulate new ideas for existing or future Early Alert Systems.  Evaluate the effectiveness of your Early Alert System.

The Dark Ages History and Evolution of the Early Alert System

Dark Ages  One person show  Paper format  No data Industrial Revolution  Home Grown Electronic System  Not User Friendly  One IT Controller  Not Easy to maintain  User End problems/complications

The Evolution Continues…  Early Alert System  Text Aim  Peer Advocates  Marketing  Access database Technological Age

Technology Resources Merging the old with the modern

Technology Resources  Home-grown Early Alert System  Faculty Submission  Administrator  Access Database  Utilize access as a resource to keep all contact records and communicate between Peer Advocate and Administrator. We utilized our home-grown Early Alert System and added technology plus human resources to enhance our Early Alert Process

Early Alert System – Faculty Submission

Early Alert – After Submission

Access Database After the Early Alert has been entered into the Access database it is then sent to the Peer Advocates

Student Contact Tools  Phone   TextAim (computer-based texting system)

TextAim

Customer Contacts Keywords Groups

Technology is great and needed, but do we rely on it too much?

Human Connection Bringing on a personal approach to create relationships

Human Connections  Information pamphlet re-designed  Faculty and Students Hi! Have you heard? Early Alert It’s great! Early Alert!! Spread the word  Marketing  Faculty “Field Trips”  Workshops in the CTL/Faculty and adjunct convocations

Human Connections  Administrator  Direct source between faculty, peer mentor and student  Follow-up, Follow-up, Follow-up  Peer Advocate  Personally call/ /text each student  Face to Face meetings  Create an action plan  Follow-up with each student multiple times throughout the semester and re-asses action plan

Data Data collected from Spring 2011 through Spring 2012

Results: SPRING 2011 SPRING 2012 Final Grade# who earned that grade # of total EAS % Pass (A, B, C) % Fail (D, F) % Withdraw (W) % Withdraw Failing (Y)71036% Final Grade# who earned that grade # of total EAS % Pass (A, B, C) % Fail (D, F) % Withdraw (W) % Withdraw Failing (Y) % Incomplete (I) %

Results: FALL 2011 Final Grade# who earned that grade # of total EAS % Pass (A, B, C) % Fail (D, F) % Withdraw (W) % Withdraw Failing (Y) % Incomplete (I) %

Thank You for your time! Questions and Comments?

Contact Information  Dan Lufkin, Dean of Enrollment Management  Kelly McPhee, Coordinator of Enrollment Services  Jennifer Bradley, Title V: Coordinator of Student Services  Sarah Leitz, Coordinator Student Services  David Goodwin (TextAim)