Vice President & CTO TeleManagement Forum The Progress of the NGOSS initiative towards simpler integrated management Martin Creaner Vice President & CTO TeleManagement Forum September 2002

Worldwide Consortium of ~400 Operators, Suppliers & Integrators Focus on Automating Operational Management and Business Processes By advancing available Technologies and Solutions within Global Communications Industry We: Provide Wealth of Industry Knowledge Facilitate Agreements between Companies Provide Opportunities for Experimentation & Co-operative Development

Key Work Programs Collaborate Demonstrate A Place to Do Business’ Technical Teams Business, System & Implementation Architecture Catalyst Showcase TeleManagement World Create a collaborative work environment within which competitor can solve problems of mutual interest Collaborate Develop proof of concept solutions to real industry problems that can subsequently be productised and sold Demonstrate Provide the premier global OSS/BSS environment within which members can conduct business A Place to Do Business’ Market Centers Mobile Value Chain New Gen Networks TMF Central Website Create a portal which is a resource center which the industry can use as first port of call for OSS/BSS info Communicate Draw direction and requirements in a market-centric fashion from key industry players Market Focus

NGOSS NGOSS is a multi-faceted program designed to produce an implementable OSS/BSS “framework” The major elements of NGOSS are: Business Process Model Systems Framework Platform Architecture Shared Data Model Compliance Program NGOSS Elements map to one another to form an end-to-end framework for OSS

NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System View Implementation View NGOSS Knowledge Base Need Model Validate Run Business Contract Interface Service Implementation Run-Time Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts. The NGOSS Methodology provides this using a Business Process Driven approach A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints. The emphasis is on identifying contracts, which utilize shared information to increase interoperability The contracts are grouped into components for commercial packing as products The behavior of the system is driven by policy/process management capabilities Knowledge Base – storehouse of NGOSS artifacts Methodology – system of principles and procedures applied to a discipline

NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System View Implementation View NGOSS Knowledge Base Need Model Validate Run Business Contract Interface Service Implementation Run-Time eTOM Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts. The NGOSS Methodology provides this using a Business Process Driven approach A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints. The emphasis is on identifying contracts, which utilize shared information to increase interoperability The contracts are grouped into components for commercial packing as products The behavior of the system is driven by policy/process management capabilities Knowledge Base – storehouse of NGOSS artifacts Methodology – system of principles and procedures applied to a discipline

Evolution of eTOM TMN Layers correspond with TOM horizontals TOM processes are captured in “FAB” area of eTOM Operations eTOM maps the NGOSS Business View

NGOSS Business Map Customer Strategy, Infrastructure & Product Lifecycle Management Infrastructure Strategy & Commit Marketing & Offer Management Service Development & Management Resource Development & Management Supply Chain Development & Management (Application, Computing and Network) Operations Fulfillment Assurance Billing Support & Readiness Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management (Application, Computing and Network) eTOM provides the Business View for NGOSS Resume of the layers with horizontal & verticals – please note that horizontals are in line with the conceptual level i.e. Service is the union of Service Development & Management + Service Management & Operations Enterprise Management Strategic & Planning Financial & Asset Enterprise Quality Management, Process & IT Planning & Architecture Stakeholder & External Relations Management Brand Management, Market Research & Advertising Human Resources Disaster Recovery, Security & Fraud Research & Development, Technology Acquisition

eTOM - The Level 2 Processes eTOM GB921a approved and sub teams working towards updates of GB921 in time for Vegas Level 1 Horizontal Grouping External Entity Level 1 Vertical Grouping Level 2 Process Element Customer Strategy, Infrastructure and Product Operations Strategy & Commit Infrastructure Lifecycle Mgmt Product Lifecycle Mgmt Operations Support & Readiness Fulfillment Assurance Billing Marketing and Offer Management Customer Relationship Management Customer Interface Management Marketing Strategy & Policy Product & Offer Business Planning & Commitment Product & Offer Portfolio Capability Delivery Marketing Capability Delivery Product Development & Retirement Marketing Communications & Promotion CRM Operations Support & Process Management CRM Operations Readiness Selling Problem Handling Customer QoS / SLA Management Billing & Collections Management Marketing Fulfillment Response Order Handling Product & Offer Portfolio Strategy, Policy & Planning CRM Capability Delivery Sales & Channel Development Product, Marketing & Customer Performance Assessment Sales & Channel Management Retention and Loyalty Service Development & Management Service Management & Operations Service Strategy & Policy Service Planning & Commitment Service & Operations Capability Delivery Service Performance Assessment SM&O Support & Process Management Service Management & Operations Readiness Service Development & Retirement Service Configuration & Activation Service Problem Management Service Quality Analysis, Action & Reporting Service & Specific Instance Rating Resource Development & Management Resource Management & Operations Resource & Technology Strategy & Policy Resource & Technology Plan & Commitment Resource & Operations Capability Delivery Resource Development Resource Performance Assessment RM&O Support & Process Management Resource Management & Operations Readiness Resource Provisioning & Allocation to Service Instance Resource Problem Management Resource Restoration Resource Data Collection, Analysis & Control Supply Chain Development & Management Supplier/Partner Relationship Management Supply Chain Development & Change Management S/P Relationship Management Operations Readiness S/P Buying S/P Purchase Order Management S/P Problem Reporting & Management S/P Performance Management S/P Settlements & Billing Management Supply Chain Strategy & Policy Supply Chain Planning & Commitment Supply Chain Capability Availability Supply Chain Performance Assessment S/PRM Operations Support & Process Management Supplier/Partner Interface Management Enterprise Management Strategic & Enterprise Planning Brand Management, Market Research & Advertising Enterprise Quality Mgmt, Process & IT Planning & Arch. Research & Development & Technology Acquisition Strategic & Business Planning Enterprise Architecture Planning Group Enterprise Management Brand Management Market Research & Analysis Advertising Enterprise Quality Management Process Arch. Management & Support Info Systems Strategy & Planning Business Development Knowledge Management Research & Development Technology Acquisition Financial & Asset Management Stakeholder & External Relations Management Human Resources Management Disaster Recovery, Security & Fraud Management Financial Management Real Estate Management Procurement Management PR & Comm. Relations Management Shareholder Relations Management Regulatory Management Legal Management HR Policies & Practices Workforce Strategy Workforce Development Employee& Labor Relations Disaster Recovery & Contingency Planning Security Management Fraud Management

NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run SIM System View Implementation View NGOSS Knowledge Base Need Model Validate Run Business Contract Interface Service Implementation Run-Time Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts. The NGOSS Methodology provides this using a Business Process Driven approach A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints. The emphasis is on identifying contracts, which utilize shared information to increase interoperability The contracts are grouped into components for commercial packing as products The behavior of the system is driven by policy/process management capabilities Knowledge Base – storehouse of NGOSS artifacts Methodology – system of principles and procedures applied to a discipline

NGOSS System Map Systems Integration Map (SIM GB914) available and new project charter being prepared Invoice Invoice Data Collection Management Invoice Calculation Invoice Formatting and Distribution Accounts Receivable Admin. Invoice Disputes and Adjustments Product Type Creation Product Type Lifecycle Offering Product Portfolio Product Instance Design Usage Analysis Performance Analysis Service Testing Instance Trouble Administration Equipment Physical Network Manager Equip. Planning and Installation Equipment Systems Equipment Network Service Coordinator Usage Aggregation Testing Planning Fault Analysis Network/Service Trouble Administration Performance Analysis Customer Customer Order Handling Customer Data Relationship Mgmt. Customer SLA/QoS Technology Fault Correction Technology Usage Collection Technology Performance Monitoring Technology Planning and Technology Provisioning Element Manager Technology Logical Network Designer Management Control Technology testing Business Management Sales Admin/Analysis Campaign Formulation Sales Force Admin. Provider Analysis Competitor Analysis Contact and Prospect Mgmt. Sales/Marketing Market Intelligence Business Planning Generic Business Mgt. Industry Compliance Technology Planning Supply Chain Mgt. Forecasting & Opportunities Work Workforce SIM provides the System View for NGOSS System View - Internal View of Functionality supported by Computing Systems

NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System Red Team underway addressing Contract Specification, Behavior & Control, Security, Metamodel and Distribution Services aspects of the Architecture. Major deliverables scheduled for TMW Las Vegas 2002 System View Implementation View NGOSS Knowledge Base Need Model Validate Run Business Contract Interface Service Implementation Run-Time Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts. The NGOSS Methodology provides this using a Business Process Driven approach A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints. The emphasis is on identifying contracts, which utilize shared information to increase interoperability The contracts are grouped into components for commercial packing as products The behavior of the system is driven by policy/process management capabilities Knowledge Base – storehouse of NGOSS artifacts Methodology – system of principles and procedures applied to a discipline

NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System Shared Information/Data Modeling team (SID) has been released as document number GB922. System View Implementation View NGOSS Knowledge Base Need Model Validate Run Business Contract Interface Service Implementation Run-Time Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts. The NGOSS Methodology provides this using a Business Process Driven approach A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints. The emphasis is on identifying contracts, which utilize shared information to increase interoperability The contracts are grouped into components for commercial packing as products The behavior of the system is driven by policy/process management capabilities Knowledge Base – storehouse of NGOSS artifacts Methodology – system of principles and procedures applied to a discipline

What Is SID The SID is an organized collection of business and system entity definitions and UML models that Provide a common information/data language Depict the relationships among the entities Provide a set of management abstractions Need to mention that system entities will be added in phase 2

SID and NGOSS SID is the NGOSS “glue” Provides a business view system view implementation view Three views necessary to ensure that business requirements can drive system design and implementation Invoice Invoice Data Collection Management Invoice Calculation Invoice Formatting and Distribution Accounts Receivable Admin. Invoice Disputes and Adjustments Product Type Creation Product Type Lifecycle Offering Product Portfolio Product Instance Design Usage Analysis Performance Analysis Product Instance Service Testing Instance Trouble Administration Equipment Physical Network Manager Equip. Planning and Installation Equipment Systems Equipment Network Service Co - ordinator Usage Aggregation Planning Fault Analysis Service Trouble Administration Performance Analysis Customer Customer Order Handling Customer Data Relationship Mgmt. Customer SLA/ QoS Technology Fault Correction Technology Usage Collection Monitoring Technology Planning and Technology Provisioning Element Manager Technology Logical Network Designer Technology Performance Mangement Control Technology testing Business Management Sales Admin/Analysis Campaign Formulation Sales Force Admin. Provider Analysis Competitor Analysis Contact and Prospect Mgmt. Sales/Marketing Market Intelligence BusinessPlanning Generic Business Mgt.* Industry Compliance Technology Planning Supply Chain Mgt. Forecasting & Opportunities

NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run System View Implementation View NGOSS Knowledge Base Need Model Validate Run Business Contract Interface Service Implementation Run-Time NGOSS Complience TMF 050 and TMF 050a have been produced and are available for member comment. Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts. The NGOSS Methodology provides this using a Business Process Driven approach A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints. The emphasis is on identifying contracts, which utilize shared information to increase interoperability The contracts are grouped into components for commercial packing as products The behavior of the system is driven by policy/process management capabilities Knowledge Base – storehouse of NGOSS artifacts Methodology – system of principles and procedures applied to a discipline

Compliance Program Documents (TMF 50, 50A) Testing Strategy (TMF050) Testing Information Requirements (TMF050A) (Technology Neutral) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) TMF 050 provides Business justification Current business scope Testing components expected Testing strategy/principles Available as member evaluation TMF 050: Business justification: accounting for TMF 051, 052, 053, 053A, 053B

Compliance Program Documents (TMF 50, 50A) Testing Strategy (TMF050) Testing Information Requirements (TMF050A) (Technology Neutral) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) TMF 050A provides Information model Test classification Test cases XML schemas Available as member evaluation Testing Information Requirements (TMF050A) (Technology Neutral) Technology Specific Testing Implementation (TMF050B, C, D…) (Technology Specific) TMF 050B, C, D… are under construction

NGOSS Methodology NGOSS Knowledge Base Model Validate Need Run SIM Red Team System View Implementation View NGOSS Knowledge Base Need Model Validate Run Business Contract Interface Service Implementation Run-Time SID NGOSS Complience eTOM Given the Architecture, what’s needed next is a system of principles and procedures to coordinate the various work efforts. The NGOSS Methodology provides this using a Business Process Driven approach A key objective of the Methodology is the development of models that focus on particular concerns within the system, the viewpoints. The emphasis is on identifying contracts, which utilize shared information to increase interoperability The contracts are grouped into components for commercial packing as products The behavior of the system is driven by policy/process management capabilities Knowledge Base – storehouse of NGOSS artifacts Methodology – system of principles and procedures applied to a discipline

Using NGOSS Business View System View Implementation View Runtime View Knowledge Base SP Inventory of Business Processes eTOM GB921 SP Inventory of OSS Systems SIM GB914 ISV to ISV software integration Red Team Outputs SID GB922 Compliance TMF050 TMF050A Systems architecture planning and development TMF Catalyst Team Catalyst Demonstration at TMF

Summary The NGOSS teams have made significant progress over the past 18 months. Major challenge going forward include completion of a number of the working areas promote tight end to end linkage To influence this work …. get involved!!