Military OneSource You name it… We can help Presenter Dick S. Forbes

Overview Range of support Impact of services Summary AGENDA

OVERVIEW Extension of existing services Accessed via telephone, online, or face-to-face Staffed by masters- level consultants AT NO COST DoD funded Eligibility: active duty, Guard and Reserve, families Private serviceCustomized research

RANGE OF SUPPORT Counseling – Need to Talk? Money Matters Children & Youth Deployment Spouse Training, Education & Career

IMPACT OF SERVICES Readiness & ease of access [Tailor message to the audience - Key important factor] Utilization stats Help before problems begin Just in time assistance

ELIGIBILITY/PRIVACY Eligibility –Active duty, Guard, and Reserve (regardless of status) –Family members –Installation helping agencies –Individual Ready Reserve (IRR) Privacy –Military OneSource may be used anonymously –Privacy statement read to all callers identifying the limits of confidentiality

Specialty Consultations Financial Counseling Financial Planning Financial Tax Eldercare Adult Disability Adoption Nanny College Education General Education Special Needs Education

Calling Military OneSource Phone Call toll-free or collect Consultants/Follow up Master’s level One Source Consultants 24 hours x 365 days Research Our research staff will get you the information you need

Face to Face Counseling One Source is the referral source Six counseling sessions in the community Licensed Counselors Short term problem resolution Family issues Adjusting to return from deployment Grief counseling Couples issues No charge to service members or family members Non-medical counseling NOT Tricare

Translation Assistance Document translation –Over 150 different languages Simultaneous Interpretation –Over 160 languages –Interpreter facilitates three-way communication between caller and consultant or other third party

Educational Materials View articles and listen to CDs online Receive personal copies of CDs and booklets Order online or call a consultant

a Consultant Workshops Online Locators Educational Materials Video Streams Bulletin Boards Calculators Self-assessment Tools Quizzes Links to Other Military Resources

Online Features a Consultant Workshops Online Locators Educational Materials and audio downloads Video Streams Bulletin Boards Calculators Self-assessment Tools Quizzes Links to Other Military Resources

SUMMARY 24-hour worldwide service, every day – Telephone, face to face, online No cost & Private Solution focused Objective, experienced, real people Extension of existing installation services

Call or Visit Online! Anywhere, Anytime 24/7 United States: Overseas: Overseas collect: Access codes can be found online.

Eligibility/Privacy What is an EAP? Face to Face Counseling Calling Military OneSource Translation Assistance TurboTax (2 slides) Specialty consultations Online features (2 slides) Educational Materials Marketing of OneSource Quality Assurance Military Severely Injured Center To Schedule a Briefing Program Managers Additional Slides

What is an EAP? In civilian terminology OneSource is an Employee Assistance Program (EAP) EAP: Corporate tool to increase production and employee retention while decreasing absenteeism OneSource: Leadership tool to strengthen family readiness, support mission readiness and increase retention

TurboTax® Online Free federal and state tax preparation and filing To access service without fees, filers must access TurboTax® through Military OneSource Assistance with TurboTax® and additional financial resources available via calls to Military OneSource 24/7 Those requiring additional assistance are referred to the appropriate local resources OneSource & TurboTax®

Marketing of OneSource Brochures, wallet cards and magnets Give-a-ways Posters Monthly promotions Postcards Print Ads And more…

Quality Assurance We are committed to the highest quality experience Ease of access to the service Phones are answered live 24/7/365 Follow up as mutually agreed upon Customer Satisfaction surveys Customer Recovery Department

Military Severely Injured Center 24-7 Family Support Financial Support Education and Employment Assistance Information on VA Benefits Specific Service issues Family Counseling Resources in Local Communities Child Care Support A Service of Military OneSource

Program Managers Air Force: Krystal Shiver (813) Jesse Shepherd (703) Navy: Cathy Reynolds (270) Brian Campbell (559) Army: Opal Moore-Harris (913) Pete Murdock (410) Marine Corps: Linda Mixon (540)