1 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Avaya - Proprietary & Confidential. For Internal Use Only. Avaya Distributed Office Overview of Initial References, Trials & Evaluations August, 2007

2 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only Enterprises Trialing and Evaluating Distributed Office Financial Services –Leading bank with presence in over 40 states –Top retail, commercial & financial investment firms, including single network of up to 1400 sites –Regional East Coast bank refreshing existing Avaya Partner systems –Successful retail banking trial customers evaluating full scale deployment Retail –Retail automotive services chain with over 800 branches –Fortune 500 and leading global retailers across sectors including apparel, consumer electronics and grocery –Taking advantage of core and advanced Intelligent Communications features to every branch Logistics & Shipping –Major global shipping companies considering rollouts across North America –Shipping end users unhappy with competitors’ deployments –Trialing live production sites and evaluating 400 branch refresh Healthcare –Patient care and medical devices provider with branches in almost every U.S. state Government –School districts and governments seeking savings via low cost deployment & centralized management Additional Verticals –Portable Industrial storage unit manufacturer planning rollout to all regional locations

3 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only Sample Retail Case Study Business Challenge –Stores have mix of standalone solutions –Solutions limit business and service opportunities –HQ has limited control of branch technology –Technicians have no time for training phone users – need familiar interface Avaya Solution –Pilot lets retail staff quickly route sales calls to a dedicated contact center to find stock, select appropriate merchandise and up-sell other products –Key system like functionality eliminates staff training Value Created –Frees associates to get on with the task, and better serve clients and increase sales –SIP-based architecture provides cost-effective scalability and investment protection –Centralized Management tool provides HQ control for rapid system changes to accommodate marketing promotions

4 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only Customer Reference Process Contact Bruce MacKinnon (Sales Readiness) – voice: (908) –Will recommend best reference customers and timing of contact