Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED1 Get The Whole Picture: Asking Probing Questions In A Behavior-Based Interview Presented by: (Name of Presenter)

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED2 Behavior-Based Probing Behavior-based probing involves asking a follow-up question for specific, job-related information that clarifies or extends a candidate’s answer It may be as simple as restating or paraphrasing the question It may be as complex as asking for contrary evidence about a job skill

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED3 Instructional Objectives After completion of this class you will be able to: 1.Describe the structured, job-related approach of the informational probing style. 2.Use class materials to explain five behavior-based probing strategies and associated skills. 3. Demonstrate how to use behavior-based probing techniques. 4. Use a “Reminder” to help you apply behavior-based probing in actual interviews.

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED4 Class Segments 1.Start-up 2.Assessment tool and discussion 3.Review of behavior-based interviewing and probing 4.Probing practice with video simulations 5.Wrap-up

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED5 Probing Styles Assessment Tool Twenty items and four choices Compile scores Determine style Share results Set learning objectives

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED6 Review Of Behavior-Based Interviewing Prior to the interview –Conduct a job analysis –Define each skill –Generate questions –Develop a structured interview

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED7 Review Of Behavior-Based Interviewing During the interview –Build rapport –Ask questions –Help candidates provide behavioral examples

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED8 Review Of Behavior-Based Interviewing After the interview –Rate the candidate’s overall performance –Compare answers to job skills

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED9 Probing Strategy #1: Return To The Target Of The Question Repeat / paraphrase the question Probe for specifics linked to generalities Probe based on the job task

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED10 Probing Strategy #2: Follow A Verbal Or Non-Verbal Lead Probe based on verbal clues Probe based on non-verbal clues

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED11 Probing Strategy #3: Probe For A Current Example At Work Probe for a current example Probe for a work example

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED12 Probing Strategy #4: Clarify Actions And Outcomes Probe for the actions taken Probe for the causes of outcomes

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED13 Probing Strategy #5: Seek Contrary Evidence Probe for a positive example Probe for a negative example

Copyright 2002, Paul C. Green Ph.D. ALL RIGHTS RESERVED14 Wrap-Up What was learned Summary video Separate reminder page Evaluation