Chapter 7: Types of Interviews
Information-Gathering Interview Types –Investigative –Survey –Diagnostic –Research –Exit
Information-Gathering Interview Approach –Collect background information –Define interview goals & questions –Choose right interviewee
Career Research Interview Value of personal contacts –Conduct research –Be remembered –Gain referrals Choosing interviewees Contacting interviewees Following up
Employment Interview Pre-Interview Steps Conduct background research Contact potential employers –Cover letter –Resume
Employment Interview Pre-Interview Steps Prepare for formats –Panel interview –Stress interview –Audition interview –Behavioral interview Think constructively
Employment Interview During the Interview Anticipate key questions –Educational background –Work experience –Career goals –Personal traits –Knowledge of organization & job
Employment Interview During the Interview Respond to employer’s needs & concerns Be honest Emphasize positive
Employment Interview During the Interview Back up answers with evidence (PAR) –Problem –Action –Result Keep answers brief
Employment Interview During the Interview Be enthusiastic Have your questions answered Rehearse interview
Employment Interview Thank-you letter –Demonstrates courtesy –Reminds employer of you –Provide facts –Reminder of promises –Correct misunderstandings Post-Interview Follow Up
Employment Interview Interviewing and Law BFOQ Responding to illegal questions –Answer –Seek explanation –Redirect –Refuse to answer
Performance Appraisal Interview Definition and Importance Let employee know where he/she stands Develop employee skills Improve employment relationship
Performance Appraisal Interview Help management learn employee point of view Counsel employee Set goals for future Definition and Importance
Performance Appraisal Interview Steps in Appraisal Process Review progress Discuss successes, problems, and needs –Accurate feedback –Job-related feedback Set goals Review and respond