2184 - Client Metrics Program New Features and Functionality Matt Wormser, GE Healthcare Julie Castognia, Healthcare Partners

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Agenda The value of analytics Client Metrics 2.0 Solution demonstration Questions and Answers

Providing actionable insight to make sound decisions What we learned at GE Minds + Machines: Our customers make the connection that analytics add value to their operations We heard from customers that their biggest productivity challenges could be solved by data…It is essential that GE can enhance the analytical layer around our products “One of the things I always ask customers is: ‘If you had $50M of R&D to invest at GE, where would you spend it?’ Almost all of them answered: data and analytics” – Jeff Immelt

The value of peer-based benchmarking It’s hard to determine where to go if you don’t know where you are… Benchmarking and analytics can help answer: “Where am I more underperforming relative to peers?” “Where are new FTEs best placed?” “What is my potential or return on a purchase decision?” Beyond identifying performance gaps within client organizations, client metrics enables apples to apples comparisons between peer Centricity clients, to help determine top enterprise-wide opportunities

Legacy Centricity Business Client Metrics Reporting on key financial metrics at enterprise level Allows for tracking performance over time Provides peer to peer benchmarking capability Over 100 Centricity™ Business customers take advantage of the Client Metrics Program

Metrics 2.0 Significantly enhanced reporting suite Far greater depth of reporting/drill down capabilities (pivot tables and reports to allow filtering / calculations on component data) Monthly vs. quarterly reporting Web-based reporting tools Hosted solution, via secure VPN/https data transfer Ongoing enhancements No PHI! Descriptions of future functionality reflect current product direction, are for informational purposes only and do not constitute a commitment to provide specific functionality.  Timing and availability remain at GE’s discretion and are subject to change and applicable regulatory clearance.

Solution Demonstration

Subscription Options Client Metrics Client Metrics Plus Client Metrics Premium Performance Manager Allows for tracking performance over time, identifying problem areas, and peer to peer benchmarking capability Provides monthly reporting, with enhanced metric suite and breakdowns, providing greater insight into performance opportunities. Helps your organization better understand how to analyze metrics and track performance. Leverages GE Healthcare expertise to help implement sustainable processes and improved workflows, resulting in optimized departmental productivity. Quarterly report on key financial metrics at enterprise level Some benchmarking Monthly reporting on key financial metrics with drill through capability Enhanced breakdown capabilities and benchmarking Access to enhanced metric suite Access to Client Metrics Plus Partnership with GE Healthcare consultants to understand how to leverage the value of Client Metrics, identify improvement areas, and develop targeted action plans to implement change Access to Client Metrics Plus Partnership with GE Healthcare consultants, who will complete all analysis and provide targeted action plans to implement change, regular monitoring, monthly reviews, KPI focused workouts, active configuration, as necessary Part of existing support agreement Monthly subscription Ongoing Monthly subscription 2-year term Monthly subscription 2-year term

Questions?

Reference screen shots

BAR Denials Dashboard

BAR Denials Dashboard – Clean Claims

BAR Financials Dashboard - Charges

BAR Financials Dashboard - Payments

BAR Financials Dashboard – LAG Days

BAR Financials Dashboard - AR

Patient Access Dashboard