Communication 傳意
Communication Message Let’s go eat. ENCODE Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. CHANNEL - AIR A B
Communication Message Let’s go eat. ENCODE CHANNEL - AIR DECODE O.K. Let’s FEEDBACK A B Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
Communication ATMOSPHERE NOISE DECODE O.K. Let’s FEEDBACK A B ENVIRONMENT SHARED A’s ENVIRONMENT PSYCHOLOGICAL NOISE B’s ENVIRONMENT PSYCHOLOGICAL NOISE IDEA Message Let’s go eat. ENCODE Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc.
Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. LISTENER SPEAKER I Just bought my daughter a car. What kind of car?
Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. LISTENER SPEAKER A Porsche. New or used?
Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. LISTENER SPEAKER New. What color is it?
Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. SPEAKER LISTENER White. It would have been easier for your to say you bought your daughter a new white Porsche!
Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. Everything about you
Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. Known to self Not Known to self
Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. Known to others Not known to others
Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. 1 OPEN 2 BLIND 3 HIDDEN 4 UNKNOWN
Communication Fisher, T. & Smith, T.L.(1987) The Key to Survival: Interpersonal Communication. Illinois: Waveland Press, Inc. 2 BLIND 1 OPEN 4 UNKNOWN 3 HIDDEN 1 OPEN 2 BLIND 3 HIDDEN 4 UNKNOWN
Communication Burley-Allen, M.(1982). Listening the Forgotten Skill. N.Y.: John Wiley & Sons, Inc. Original Story Type of listening distortion to the Story Filters Misinterpretation Loss of Detail Substitutions Additions Ending Story Additions BEFUDDLING
說話的情景和語境 甲:你身上有帶錢了嗎? 乙:什麼事?要多少? 甲:借+塊錢給我吧! 甲: 你身上有帶錢了嗎? 乙:你沒帶嗎?我有! 甲:不,我怕你沒帶!
說話的情景和語境 男:我睡著時會飛。 女:你做夢! 男:其實,你是很愛我的,是嗎? 女:你做夢!
說話的情景和語境 甲:我的那盒糖果呢? 乙:我剛才正餓著呢。 甲:我的那盒糖果呢? 乙:我早已上班去了。 甲:我的那盒糖果呢? 乙:小孩子今天不用上學。
四種影響說話的行為 Leaper, 2000; Hargie, and Dickson, 2004 Nonassertive Nonaffiliative Assertive Affiliative CollaborativeControlling Obliging Withdrawing
談判的過程 1. Pre-negotiation 2. Opening 3. Exploration 4. Bargaining 5. Settlement Seller Buyer Target Point Resistance Point $650$500 Target PointResistance Point $650$550 Resistance Point