Implementing Shared Inspection Management Systems Insights from recent WBG research John R. Wille WBG Investment Climate Advisory Services Amman, Jordan June 2014

Characteristics of a Shared Inspection Management System (SIMS) ♦ SIMS is an information system designed to support implementation of processes related to planning, preparation and conducting inspection activities utilizing a risk-based inspections approach ♦ SIMS should also support managing inspection cases and documents, enable better communication with citizens and businesses (G2B, G2C), including advice to promote compliance, documenting violations, applying regulations and standards and providing feedback to the regulators ♦ The main goal is to standardize the inspection processes to make them more proactive, effective, efficient and transparent to prevent hazards and in the end to contribute to a better business environment

Why are Governments Implementing Shared Inspection Management Systems? In most countries today businesses are subject to multiple uncoordinated inspections; results can include: ♦ Duplication of effort or lack of inspection for key risks ♦ Missed inspection of new enterprises not yet in agency database ♦ Misallocation of inspection resources by not using risk- based selection ♦ Increased compliance costs for businesses Public Health Workplace Safety Product safety

Role of SIMS -- Enabling Information Sharing Across Government and with Businesses Common Registry of Businesses to be Inspected Company Registry Businesses Licensing and Permitting Authorities Inspectorates Updated basic business info Changes in business operations; information on violations Regulatory specific data

Key Elements of a Shared Inspection Management System ♦ Basic Solutions: –Information on enterprises and facilities, updates dependent on inspectors –Record of previous inspection results ♦ Intermediate Solutions: –Support for integrated inspection practices across multiple inspectorates –Updated enterprise data sourced from one or more government business registries (e.g., company, tax) –Automated creation of inspection plans and follow up activities based on outcomes of previous inspections ♦ Advanced Solutions: –Support for risk-based planning –Real time integration with other government databases –Mobile inspection capabilities, through handheld devices or laptops –Inspectorate performance monitoring capabilities –Public web interface to enable interaction with inspected businesses

Challenges to be Addressed – Why is this not easy? ♦ Need for a common database of business and facility information, updated regularly ♦ Unified inspection processes across government – including common approach to checklists, enforcement procedures ♦ Lack of business, financial and technology infrastructure to support the shared inspection management system ♦ Must have clear leadership, shared vision and strong governance during both the design and operation of the system ♦ Strong stakeholder communications and engagement – preferably with a government mandate for inspectorate collaboration (or consolidated inspections agency)

WBG Resources To Support Planning and Implementation 1. Summary Note describing WBG assessment of 12 different initiatives to develop shared inspection management systems  Two of these solutions are showcased in this workshop 2. Detailed Implementation Roadmap for project managers 3. Detailed Checklist of Information and Functionality Requirements found in best practice solutions 4. Model Consultants Terms of Reference for system design

Expected Benefits ♦ Improved inspection quality, resulting in greater regulatory compliance ♦ Reduced compliance costs for businesses ♦ Reduced administrative costs for government ♦ Improved targeting of key risks ♦ Increased transparency of inspections operations, reduced opportunities for corruption

Who is Implementing SIMS? ♦ Limited number of countries have attempted this – WBG survey looked at 12 initiatives in the following countries: –Bosnia and Herzegovina –Colombia –Croatia –Mongolia –USA (municipal level) –Canada (provincial level) –Mongolia –Netherlands