Rapid Training Development Using Recording Software April 2, 2008

2 Arizona State University o 70,000 students o 10,000 employees o 4 campuses o Online partnership with other state schools; NAU, UofA

3 ASU and Oracle o Implemented PeopleSoft Version 8.9 in 2 years, under $20 million o HR o Student Admin o CRM o EPM o Next version – Fusion

4 Products Developed o Team of 3 implemented training o Developed 54 courses o Delivered 250 ILTs to employees over 4 campuses o Over 9000 employees took the online version of our courses.

5 Overview Go-live is approaching, the content experts are busy cleaning data, testing pages, discussing business processes – and training hasn’t been developed.

6 Overview In this presentation we will share what we have done to create training material quickly with a minimum impact to the Content Expert's time.

7 Development Tools

8 UPK, Captivate, Camtasia o We use these tools to speed development. They also provide these benefits. o Experiential Learning Simulating the software provides a mind body connection to it o Interactivity Engages the learner o Multimodal Information Supplements the experiential learning

9 The following are not definitive statements about the software. They are things we’ve experienced while using the software.

10 Summary Usage of UPK + Positives  Do-it = context sensitive help  Included in base price  Great interactivity  Multiple modes - Negatives  LMS wrapper  Full screen (people have varied resolutions)  Difficult to share work (import)  Secret learning curve

11 About UPK Advantage Can add the “Do It” mode to the Help menu in PeopleSoft.

12 About UPK  Simulations Users drill down into an LMS to view interactive material.

13 Summary Usage of Captivate  + Positives  $ Price tag  Great interactivity  Multiple modes  Any screen size  Easy to share and distribute  No LMS wrapper  - Negatives  No link to help  Some instability  Secret learning curve

14 Captivate Example

15 Summary Usage of Camtasia  + Positives  Connection to a human  Simultaneous content gathering  $299  Can be used for screen capture or video  Dual screen  No wrapper  - Negatives  Less interactive  No context sensitive link to help  Need specialized equipment??  Single mode

16 Camtasia Example As posted on the ASU Training LinkASU Training Link

17 Present Usage Camtasia use will increase in the future.

18 Steps in the Development Process

19 Development Process  Design the training  Record with Content Expert (C.E.)  Edit/Correct/Polish recording  C.E. reviews material  Pilot materials  Edit (as needed)  Publish in various forms C.E. You 0 Hours

20 Total Development Time  Way time saved:  Visit C.E. w/laptop record procedures with Captivate.  Clean up procedures, post  Review with C.E. 4 Hours 11 Hours C.E. You

21  1 hour with C.E. to analyze & design (audience, tasks, ID etc)  Document the design  See design document handout. C.E. You 1 Hour 3 Hours 1. Design the Training

22 Way time saved – Take laptop to C.E., record procedures with Captivate. 3 Hours 5 Hours C.E. You 2. Record Procedures

23 3 Hours 5 Hours C.E. You 3. Unpolished Example

24 3 Hours 7 Hours C.E. You 4. Polish Recordings

25 4 Hours 8 Hours C.E. You 5. Review with C.E.

26 4 Hours 11 Hours C.E. You 6. Pilot Materials

27 4 Hours 11 Hours C.E. You 7. Edit - as needed

28 Job Aid/Step-by-Step BPG Simulation 4 Hours 12 Hours C.E. You 8. Publish

29 Questions?

30 Contacts  Martha Steinacker, M.Ed.  Instructional Designer  University Technology Office  Arizona State University   Paul Stoll, M.S.  Manager, DEV, CRM Support  University Technology Office  Arizona State University 