주의력 다잡기 두뇌의 다양성을 허락한다. 분석력 두뇌 적용력 두뇌 창의력 두뇌 Robert J. Steinberg, Successful Intelligence. New York: Simon & Schuster(1996)

June 8 th, Key word People & Learning A l i g n

Conference Track: Learning as a Business Strategy KMA-ASTD 2005 for SAMSUNG HRD Professionals, Namin Shin

TU310 How Corporate Values Drive Business Success Toyota’s Competitive Landscape Quality Productivity Emerging Markets Economics Customers Environment

For every $1 that the US-based auto manufacturing plants pay in wages, how much do plants in the following locations pay? Japan=Cents Mexico= Korea= China= TU310 How Corporate Values Drive Business Success

Importance of Communicating The Toyota Way Background Tacit knowledge in Japan through history and experience Growth-globally and in North America- diluted the knowledge Opinion survey identified need for more communication TU310 How Corporate Values Drive Business Success

Challenges Keep Toyota’s DNA at core of the business and connect all team members to The Toyota Way Renew focus on Toyota’s unique values and managerial practices as a competitive advantage Communicate “official” definition of The Toyota Way TU310 How Corporate Values Drive Business Success

Setting the Learning Objectives After completing the activity, participants will better understand that The Toyota Way Evolved from past successes and challenges Is a unique set of managerial values and business methods Is more important than ever Has contributed to organizational success Can benefit employees as well as the company TU310 How Corporate Values Drive Business Success

Our Design Criteria Design Parameters Aligned with the Toyota Way offering -An engaging and unique methodology -Train-the-Trainer options for plant managers and team leaders -Sessions conducted during shift rotation -Small group interaction and discussion -A process to help team members “figure it out on their own” -Scalability to audience size -An economical per-person cost TU310 How Corporate Values Drive Business Success

Discovery Map Methodology Action centers around a large, custom- illustrated visual Content is driven by Activity Cards Content is “discovered” through discussion and interaction with the Discovery Map TU310 How Corporate Values Drive Business Success

Scenario-based Challenges After the Discovery Map Purpose-”bring the Toyota Way to life” Work in teams to solve real-life situations Help team members think through “shades of gray” TU310 How Corporate Values Drive Business Success

Development Process for “Business Success…The Toyota Way” Process should reflect The Toyota Way and - Involve senior management - Solicit buy-in and acceptance-Nemawashi - Review development drafts and soliciting input - Conduct pilot session and Train-the-Trainer TU310 How Corporate Values Drive Business Success

Implementation Started at TMMK, spread to other locations Four uses - Orientation and onboarding of new team members - Open enrollment sessions - Targeted departments - Floor Management Development curriculum TU310 How Corporate Values Drive Business Success

Current Status of the Implementation President and VPs completed in December, 2004 Multiple off sites completed in 2004 and 2005(HR, Paint, Plastics) GM/AGM/MGR sessions scheduled for June and July AM-TM sessions remainder of FY ’06 and FY ‘07 TU310 How Corporate Values Drive Business Success

Measuring Success ROI difficult to assess—goal is getting team members to think differently Opinion surveys should help gauge progress- next one scheduled 9/05 “Mini” surveys will provide quicker assessment TU310 How Corporate Values Drive Business Success