USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD Charts results updated weekly Charts updated weekly Volume Revenue Internal CSI: 85% Comments:

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Presentation transcript:

USAA Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Internal CSI: 85% Comments: 1. Apu needs immediate improvement 2. Repair % needs immediate focus 3. Replace % needs immediate focus 4. Action plan needs to be developed *Updated Monthly YTD On Track Prior Year Volume Revenue

Nationwide Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Internal CSI: 85% Comments: 1. APU needs immediate improvement 2. LKQ needs immediate improvement 3. Repair Hrs/estimate immediate improvement 4. On Time YTD improvement *Updated Monthly YTD On Track Prior Year Volume Revenue

State Farm Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Chart results updated monthly *Charts updated weekly Volume Revenue Internal CSI: 85% Comments: 1. Improve photo quality = est difference 2. Improve hrs/date = improved c/t 3. No CSI data available 4. *Chart updated monthly *Updated Monthly YTD On Track Prior Year Volume Revenue

Erie Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Insurer CSI: NONE Internal CSI: 85% Comments: 1 Focus on repairing panels where ever possible *Updated Monthly YTD On Track Prior Year Volume Revenue

SAFECO Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Insurer CSI: NONE Internal CSI: 85% Comments: 1. Use alternate parts where ever possible *Updated Monthly YTD On Track Prior Year Volume Revenue

Farmers Insurer Metrics & CSI Kenny Ross Toyota Aug 20 & YTD *Charts results updated weekly *Charts updated weekly Volume Revenue Insurer CSI: NONE Internal CSI: 85% Comments: *Updated Monthly YTD On Track Prior Year Volume Revenue