Managed Competition A Tale of Two Fleets – One Fleet Manger Deputy Director Fleet Services City of San Diego Deputy Director Fleet Services City of San Diego John Clements

Why Do We Have Government?

Without Government We Would Never Know What A Dangerous World We Live In!

Managed Competition – A Tale of Two Fleets – One Fleet Manager What are we going to talk about? What Managed Competition Is What Managed Competition Is Not What Invites Managed Competition Into Your House Tips for Being Competitive

Managed Competition - A Tale of Two Fleets – One Fleet Manager What is Managed Competition ? One of Many Tools to Improve Service Levels and/or Reduce Costs What are other tools? Informal changes from within the organization – “Grass Roots Stuff” Formal changes from within the organization – BPRs, Direct Orders Informal changes from outside the organization – Suggestion awards Formal changes from outside the organization – contracting out or managed competition

Managed Competition – A Tale of Two Fleets – One Fleet Manager Managed Competition by Definition is: A Formal and Structured Process Whereby an Organization Selects a Program Issues a Formal Solicitation for a Service Provider Accepts Proposals from Both Private Sector Contractors and In- House Employee Groups Service Provider Performs the Service(s) Under a Contractual Arrangement

Managed Competition – A Tale of Two Fleets and One Fleet Manager What Managed Competition Is Not! Managed Competition is Not Only About Outsourcing or In-Sourcing Managed Competition is Not About Fixing Everything Managed Competition is Not About A Giant Jig Saw Puzzle with a Bunch of Missing Pieces Managed Competition is Not About Low Bid Services Managed Competition is Not Cheap

Managed Competition – A Tale of Two Fleets – One Fleet Manager What Invites Managed Competition Into Your House? Cost of Services Real or Perceived High Cost of Service(s) Fleet Organizations That Do Not Know Their “True” Cost of Providing Services No Accountability or Transparency for Fleet Charges and/or Services

Managed Competition – A Tale of Two Fleets – One Fleet Manager Organizational Processes Leadership That Doesn’t Lead No Growth or Continual Improvement as Individuals and/or the Organization Real or Perceived Poor Quality of Work – No Confidence in Employees No Program to Address Customer Needs – Real or Perceived

Managed Competition – A Tale of Two Fleets – One Fleet Manager Organizational Processes Lack of Accurate Fleet Information and Use of Same No Internal or External Performance Measures Including Publishing of Results (e.g. Annual Report) Poor Internal Relations within Fleet Organization Poor Vehicle/Parts/Fuel Inventory Management

Managed Competition – A Tale of Two Fleets – One Fleet Manager Organizational Processes Physical Facility Locations, Hours of Service and Cleanliness Real or Perceived Bureaucratic Processes That Delay Vehicle Acquisition or Other Services Real or Perceived Blame for No Vehicle Replacement Program and/or Purchasing Correct Type of Vehicle(s)

Managed Competition – A Tale of Two Fleets – One Fleet Manager Customer Service No Real or Perceived Customer Service Lack of Customer Input into Fleet Processes Complex Processes or Procedures to Obtain Services

Managed Competition – A Tale of Two Fleets – One Fleet Manager Political Environment Management’s, Politician’s and/or Taxpayer’s Minds Made Up to Outsource Fleet Services Employee Issues – Let Contractor Worry About All That Employee “Stuff” Real or Perceived Lack of Performance by Current Organization

Managed Competition – A Tale of Two Fleets – One Fleet Manager Political Environment Real or Perceived Success Record with Managed Competition Desire to Take an Organization in a Different Direction – “There’s Something Better Out There” “I Love This Country, It’s Government That Scares Me!”

Managed Competition – A Tale of Two Fleets – One Fleet Manager John’s Managed Competition Tips Loose Lips Sink Ships and Organizations Bad Request for Proposals (RFP/RFB) Result in Bad Proposals Read the RFP - Bid the RFP Process First – Cost Second!

Managed Competition – A Tale of Two Fleets – One Fleet Manager John’s Managed Competition Tips Win the Battle – Lose the War! Repeat After Me – It’s About Time! Your Most Important Asset Never Changes Value Added –Value Added – Value Added

Managed Competition – A Tale of Two Fleets – One Fleet Manager John’s Managed Competition Tips Key to Winning – Don’t Change A Thing! Key to Losing – Don’t Change A Thing! Other Than Software Vendors - Who Cares About Data? Have Your Customer Ducks in Order

Managed Competition – A Tale of Two Fleets – One Fleet Manager John’s Managed Competition Tips Win or Lose - Your Worst Nightmare Begin at the End! Managed Competition Can Actually Be Your Friend!

Managed Competion – A Tale of Two Fleets – One Fleet Manager John’s Managed Competition Tips Lead or Someone Else Will! There Will Be Those That Get It! Ethics, Ethics, Ethics………………………… What Initials Are on Your Business Card?

Managed Competition – A Tale of Two Fleets – One Fleet Manager John Clements City of San Diego Deputy Director – Fleet Services 3940 Federal Blvd. San Diego, CA Office Fax – Cell –