NONVERBAL COMMUNICATION AND CONFLICT Its not what you say that counts!

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Presentation transcript:

NONVERBAL COMMUNICATION AND CONFLICT Its not what you say that counts!

COMMUNICATION WITHOUT WORDS (NVC) NVC can be universal NVC can be spontaneous NVC can occur simultaneously NVC can be iconic

PIE in the SKY

Sending and receiving messages of P ower, I nvolvement, and E motion: S kills and K nowledge for our Y outh

DISPLAYS OF EMOTION

DISPLAYS OF INVOLVEMENT

ZONES OF INTERPERSONAL DISTANCE Intimate distance– 0 to 18 Personal distance-- 18 to 4 Social distance-- 4 to 12 Public distance-- 12 to 25

HIGH AND LOW CONTACT CULTURES

Gender Differences Girls tend to use more eye contact, touch, and proximity

DISPLAYS OF POWER

THREATENING NVC Staring and glaring Invading personal space Touching Pointing Raising voice Smirking Laughing Turning away Puffing up Mocking Patronizing Interrupting Shaking head Rolling eyes

NON-THREATENING NVC – Keeping distance – Smiling – Bowed head – Gaze avoidance – Constricted body positions – Soft tone of voice

What does her smile say?

HOSTILE ATTRIBUTIONS

NEGATIVE RECIPROCITY

FLOODING

NVC AND TEASING

NVC AND BULLYING

RECONCILIATION Non-threatening and supportive behavior creates an emotional climate conducive to reconciliation

NVC IMPAIRMENTS Poor NVC skills may reflect a general learning disability called Dyssemia. Research indicates that education and training makes a difference

KNOWLEDGE AND SKILLS: DYSSEMIA ON OPRAH

ASSESSMENT WITH DANVA

RESEARCH FINDINGS Expressing and reading emotions related Women more skilled than men Most skills improve with age Personality affects skill Skills affect relationship success Family environment affects skill