® Oracle Asia Pacific OpenWorld Singapore - March , 1999 How Internet Changes Knowledge Management? Lakshmana Pillai A. Manager, Design & Migration Services Oracle Asia Pacific Division, Singapore

® What is the Most Valuable Natural Resource? Knowledge

® Knowledge Management Agenda What is it Really? What are the Challenges? Components of Knowledge Management Knowledge Management Evolution Oracle Infrastructure / Technology Summary

® What is Knowledge? Data + Context = Information Information + Experience = Knowledge Building block of a modern organization Knowledge is Perishable. Becomes Obsolete Quickly. Always changing. Renewing is key to competitive advantage. Knowledge = Power. Share it and it will multiply.

® Where is the Information? Voice FAX News Documents, presentations, graphics Web Sites Databases Insights Wisdom

® What exactly is Knowledge Management? The process of Creating Ideas and Identifying / Capturing Evaluating / Rating / Organizing Storing Sharing Distributing / Retrieving Maintaining a company’s collective expertise

® Who is Involved in the Knowledge Community Everyone Organizations Partners Suppliers Competitors Customers

® Everyone Organization Company Staff Career Development Participation Involvement Peer Recognition Identify Resource Mix (leverage staff) New Hire Targeted Education Benefits Improved Reference Greater Margin Better Customer Solution Better Product Who Win’s with Knowledge Management?

® What are we attempting to Achieve? Add value to what we have by turning data into information and information into knowledge Creation of Ideas through Informational Exchange Valuating and Rating the Idea’s Worth Transforming / Implementing the Intellectual Asset Monitoring Success

® Presentations Product Info Collateral Training Videos Application Reports Business Intelligence Competitive Info Fax Images Text Video, Audio, Graphics, NewsFeeds, Imaging, etc.. Multiple User Types & Interfaces Multiple Documents & Information Types across Business Units Connecting Any User... Sales Force Corporate Logistics/ Distribution External User Access Corporate Repository Infrastructure Corporate Repository Infrastructure... to Any Information SECURITYSECURITY SECURITYSECURITY Business Challenge Digital Library - An Example

® Biggest Problem We Face Information Overload Navigating Among the Huge Number of Data

® Major Components of Knowledge Management Identify Experts Manage Multimedia Content Connect People and Extract Knowledge –Facilities for Discussions –Grapevine for Targeted Distribution –Share and Distribute Knowledge Monitor Success and Reward People

® Knowledge Management System ExractionCreation Access & Transfer Knowledge Map Locating Important Knowledge in an Organization Linking Knowledge Model to a Training Program Knowledge Repository (Structured & Unstructured) Knowledge Transformation Identify Requirements

® Charting the Course Stage I Awareness Constituency Targeted Success Stage II Execution Behavioral Change Routine Success Stage III Process Improvement Cohesive Human Network & System Infra. Metrics Instituted Stage IV Integrated Access Pervasive Culture Across LOBs Strategic Operational Drivers Knowledge Management Evolution

® More than Technology... “Techknowledgy” Ideal Working Culture with Good Technology Infrastructure What Makes Knowledge Management a Reality?

® Build a Nice Culture!!! to Easily Extract Information from Everyone Build a Team Culture Emphasise Importance of Knowledge Sharing Setup Virtual Teams Setup Discussion/Chat Rooms Maintain Skills Matrix Motivate People Recognize People Involved For a Good Working Culture Innovation occurs “at the boundaries between mind-sets”

® Stage I Awareness Constituency Targeted Success Stage II Execution Behavioral Change Routine Success Stage III Process Improvement Cohesive Human Network & System Infra. Metrics Instituted Stage IV Integrated Access Pervasive Culture Across LOBs Strategic Operational Drivers Knowledge Management Evolution Emphasis on People/Process

® Technology Infrastructure Capture human experience as best we can. Find the right stuff when needed. People spend more time analyzing, manipulating, and creating sharable knowledge filled with experience and insights... rather than searching for the basics.

® Technology Infrastructure Internet/Web (Connects People; Provides Global Access Delivers Information; Enables Discussion) Oracle8i (Acts as a Knowledge Repository; Multimedia Content Mgmt.) Java (Provides An Industry Standard Programming Model) Oracle Video Server (Streams Video/Audio) Oracle InterOffice (Supports Collaboration) Business Intelligence (DSS, DW)

® Browser, Mailbox UI Distribution Processing/Intelligence Transport Data Publish, Push, Broadcast Search/Retrieve, Agent, Information Mining, Filters, Collaboration Messaging, Middleware, Workflow, WWW/Internet, GroupWare, Document Repository, DBMS, Data Warehouse, Legacy, Internet, Extranet Enabling Knowledge Management

® How Internet Enables Knowledge Management? Broad Knowledge Network Eliminates Localness and Asymmetry of Knowledge Created too Many Ideas Biggest informational Asset Success Trends –Cost of Ownership –Simplicity of Use –Global Collaboration –Open, Standard Based

® Use the Internet right ! Internet is a Treasure of Knowledge You Should Not Need “Indiana Jones” in “Raiders of the Lost Ark” to Find It. Choose the Right Development & Deployment Platform. keep Indiana Jones in the movies

® Development Environment Java 300% Pure

® How does Oracle8i help ? iFs interMedia

® What is iFS? A file system inside the database Provide universal access to files Suited for building document-centric applications

® iFs - Loading Files In Spreadsheets Word processing documents Presentations Video Audio Voice mail File servers UNIX Drivers Oracle8i Applications (Java, CORBA, PL/SQL) Windows clients Web browsers clients FTP clients FTP

® Oracle interMedia Content Management Desktop Client Web Browser MIS Application Video Documents Images Transaction Data Customer Data Inventory Data Production Website Oracle8i

® Oracle interMedia - Components Oracle8i interMedia OCI, SQL, iFS interfaces, C++, Java, URL Thick ClientThin Client Web Server: OAS - IIS - Netscape Locator Image Audio Video Text Extensibility APIs ORDBMS Kernel iFS interMedia web agent & clipboard

® Oracle interMedia Image, Audio, Video Storage and Delivery Table space OS Flat Files client Oracle8 Application Object - relational interface Metadata Media Data Streaming & Specialty Servers Web Servers

® The Text Index Process Text Column Text Index Ext. Datastore BFile, URL SQL Loader iFS Filter Inso HTML Export User Defined Section -er Plain text HTML XML News/ (RFC1136) Tagged text Lexer Basic - Whitespace Theme engine Word decompounding Alternate spelling Double-byte Plain text Engine Builds index Remove stopwords (configurable list) Tokens (words & themes) Section information

® Integrated Desktop (Prophet) Intelligent Systems (Agents/Profiling/Push/etc.) Workflow (Oracle WF) Collaboration (3rd Party) Document/Media Management (interMedia) Intranet/ Internet Data Warehouse Legacy Systems Databases Document/Media Repository (Oracle 8i) File System Gateway / Interfaces (Procedural Gateways, Transparent Gateways) Search and Retrieval (ConText) Discussion Repository (Oracle 8i) Applications Directory Services Security Services Application Development Environment (Tools, D2K, etc.) Oracle’s Knowledge Management Solution Map

® Oracle Solution Benefits Leading & Proven DB Technology –Manages All Types of Data Less Time to Find Information –One Place to Look –Robust Search Facilities –Scalable & Portable Less Time Reproducing Information Already in Existence

® Summary Defined the Challenge of Knowledge Management Identified the Problem Mapped a Charter Identified an Infrastructure Knowledge is Money Knowledge is Power Knowledge is Happiness Knowledge is Fun well “Knowledge is Everything ”, Only if we Manage it Properly

® Now it’s your chance ! Build a Good Knowledge Management Solution Success is the Biggest Roadblock of Innovation!

® Time for Knowledge Extraction ?