Review of HACC Service Group 2 Sub Group

Commonwealth Home Support Advisory Group Review of HACC Service Group 2 Sub Group Aged Care Gateway Presenter: Craig Harris Assistant Secretary, Access Reform Branch, Department of Health and Ageing

Purpose of presentation To provide overview of the Aged Care Gateway, including: Links to Living Longer, Living Better aged care reform package Elements of the Aged Care Gateway Implementation plan and delivery timeframes Review of HACC Service Group 2 Sub Group

Living Longer, Living Better Productivity Commission’s Report Caring for Older Australians found aged care system is difficult to navigate, consumer choice and service limited and quality variable Living Longer Living Better reform package announced 20 April 2012 Designed to deliver a better, fairer and more nationally consistent aged care system Reforms will ensure that older people have access to the support they need to live in their own home for as long as they can. Review of HACC Service Group 2 Sub Group

Aged Care Gateway links to Living Longer, Living Better Integral component of new aged care system under Living Longer Living Better Provide older people with more choice, control and access to services Part of a 10-year plan to reshape aged care and lay foundations for sustainable reform. Review of HACC Service Group 2 Sub Group

Overview of Aged Care Gateway Create an identifiable entry point for the aged care system Enable access to timely and reliable information Develop a nationally consistent assessment framework Provide support for locating and accessing services. Incrementally implemented from 1 July 2013 Review of HACC Service Group 2 Sub Group

Elements of the Aged Care Gateway My Aged Care website National contact centre Central client record Linking service Assessment framework and tool Review of HACC Service Group 2 Sub Group

From Multiple sites and sources of information Information that is hard to digest and follow. To Clear, consistent and reliable information in one source New content on healthy and active living Optimised navigation and information architecture New fee estimator and feedback page for suggestions, complaints and enquiries Service finders for service providers and Aged Care Assessment Teams. Review of HACC Service Group 2 Sub Group My Aged Care website

National contact centre From Multiple entry points via telephone and inconsistent information. To Timely general information on aged care Assistance with navigating the My Aged Care website Referrals to assessment services and service providers Coordination of hard-copy publication requests Healthdirect Australia engaged to contract and manage a national contact centre supplier Review of HACC Service Group 2 Sub Group

Central client record From Clients repeating information to multiple service providers Multiple views of aged care services for client Static client records. To ‘Tell my story once’ Provision of single view of aged care services Consent-based, secure sharing of information Review of HACC Service Group 2 Sub Group

Linking Service From Inconsistent approaches to ‘linking type’ activities for vulnerable people. To New service targeting vulnerable older people with multiple needs to access health, housing, disability, financial and aged care services. Review of HACC Service Group 2 Sub Group

National assessment framework and tool From Multiple assessment processes and tools. To Standardised national assessment to determine needs and eligibility Consistent assessment processes and outcomes. Review of HACC Service Group 2 Sub Group

Validation and field trials of Assessment framework and tool Validation and field trials of the Assessment framework and tool will be undertaken between April – May 2013 in the following states: – NSW – SA – VIC – TAS Review of HACC Service Group 2 Sub Group

Stage 1Stage 2Stage 3Stage 4 July 2013 – March 2014 April – September 2014 October 2014 – June 2015 July – December 2015 Basic Gateway services commence Initial contact record My Aged Care website soft launch Service provider information Contact centre opens Initial referral capability Linking service established Online client self- screening for service path Gateway undertaking assessments Comprehensive assessments move to purchaser provider model Gateway services fully established Service availability and capacity information available Referrals via provider/assessor electronic portals Enhanced capabilities including self-service Interoperability with sector Electronic referrals sent direct from Gateway systems to participating provider systems Phased and incremental roll-out Review of HACC Service Group 2 Sub Group

Questions? Review of HACC Service Group 2 Sub Group