DFI Led Quality Initiatives and Roadmap to Date Dermot O’Donnell, Support Officer in DFI

Overview of Presentation DFI Organisation Healthcheck PQASSO PQASSO Supports – Training PQASSO Champions Network UL/DFI Introduction to TQM for C&V Organisations Lean Healthcare Systems 1 year Special. Diploma UL/DFI Innovation for C&V Organisations

The Irish Experience No historic legacy of legislation Main drivers for Standards and quality assurance particularly in the voluntary disability sector: CHY No. - primarily a function of revenue 2005 Comptroller and Auditor Generals Report “Provision of Disability Services by Non-profit Organisations”

Some Conclusions of Report: The changes in prospect in the disabilities sector will require a review of procurement methods, a specification of services that aligns with assessed needs of clients and mechanisms to ensure compliance with standards.

C&AG conclusions cont’d There is a need for greater accountability, transparency and corporate governance within the State funded non- profit sector and for clarity in the relationship between the State and the funded organisations.

Other ‘drivers’ of Quality Agenda Introduction of Service Level Arrangements (SLAs) by the Health Service Executive in 2008 Charities Act 2009 Introduction of e-tendering of Services in 2010 Publication of the Value For Money (VFM) Report

DFI & the Quality Agenda DFI Organisation Healthcheck – 43 PQASSO – 27 TQM for C&V Orgs – 47 Lean Healthcare Systems 1 year Special. Diploma - 3 PQASSO Champions Network – 17

DFI & the Quality Agenda -cont’d PQASSO Support Training : Charities Evaluation Services – 16 Courses – 170 Participants These courses cover the following topics: Implementing PQASSO How to Choose an Outcomes Monitoring Database How to Collect, Analyse, Present and Use Data How to Demonstrate Outcomes How to Choose an Outcomes Monitoring Database How to Collect, Analyse, Present and Use Data

DFI Organisation Healthcheck To assist our member organisations implement and demonstrate better governance and quality standards, DFI rolled out a quality programme. One of the first tasks undertaken was to put in place a diagnostic tool to provide a baseline: DFI Organisation Healthcheck This focused on five specific areas of organisational life:

DFI Organisation Healthcheck – cont’d 1.Strategic Direction 2.Governance 3.Finance & Budgeting 4.Staff & Volunteers 5.Policies & Procedures

Quality Management System DFI next undertook extensive research to identify an ‘off-the-shelf’ quality management system that could be easily supported Having evaluated different systems DFI were impressed with the work being done by the Charities Evaluation Services in the UK around monitoring and evaluation and quality

First launched – rd Edition

PQASSO and ISO

PQASSO Quality Management System PQASSO offers a staged approach to implementing quality through 3 levels of achievement:

Self Assessment Process Core Team discussing/evaluating the organisational performance against each of the indicators and whether any improvements are needed- Action Plan!

DFI PQASSO Implementation Model 2 Board Members on PQASSO Core Team Service User member on PQASSO Core Team Staff / Vols. from all perspectives of org. PQASSO Core Team Meetings every 6-7 weeks Meeting duration 1 – 1¼ hours DFI Support Officer Member on Core Team DFI PQASSO Mentor Consultant to Core Team

PQASSO success as a standard Only Standard developed for the Not for Profit sector, by the sector 15,000+ organisations in the UK implementing Adaptations in Croatia, Hungary, Spain Presently being used by 27 organisations ROI Further 16 more on implementation ‘journey’ 2 organisations accredited, 2 Level 1 & 1 Level 2 8 – 10 organisations expect accreditation

PQASSO Champions Network Set up in to meet bi-annually PQASSO Quality Teams leaders Forum Share Evidence gathering & storing technique Discuss and interpret ‘tricky indicators’ Develop clusters - geographic/services

“Introduction to Quality Management for C&V Organisations” UL & DFI led initiative Piloted in autumn 2011 at UL Campus Second pilot spring 2012 at DFI Head Office Mainstreamed for academic year 2012/2013

Introduction to TQM for C&V Organisations cont’d Five Saturdays over twelve weeks: Workshops/Textbook reading/Assignments Students encouraged to interpret to own sector Combination of group and individual working

Introduction to TQM for C&V Organisations Topics Covered: 1.Product versus Service / Quality Costs 2.TQM Philosophies / Customer Defined Quality 3.Lean Thinking / Audit Preparation 4.Value Stream Mapping / Kaizen Event 5.Supply Chain Defined / Weakest Link

Lean Healthcare Systems : Level 9 one-year Specialist Diploma Module Descriptions: 1.Lean Thinking – Lean Tools 2.Project Management and Finance 3.Organisation Planning Approaches 4.Leadership and Change Management

“Innovation for Community & Voluntary Organisations” Delivered on Five Saturdays over twelve weeks: 1.Understanding Innovation Strategy & Process 2.Idea Generation & Selection 3.Innovation Implementation & Culture 4.Open Innovation & Knowledge Management 5.Leadership & the Ambidextrous Organisation

Dermot O’Donnell The Disability Federation of Ireland mobile phone: Thank you for your attention!