Southwest Airlines Motivational Profile. The Airlines have altered how we realize the world.

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Presentation transcript:

Southwest Airlines Motivational Profile

The Airlines have altered how we realize the world

Southwest considers in the significance of the employee Capitalize in their organizations Build confidence Build associations

Southwest Airlines Business History Started by: Herb Kelleher & Rollin King Love Field, Texas 1971: 1 st Southwest Flight Heart Shaped Candies: Given to voyagers Stock Exchange: LUV

Goods and Facilities Offered Two Carry on Bags Fly Free Wi-Fi Early Bird Check In Pets Welcome Business Select Mobile App Mobile Charging Stations No Change Fees

Financial Information 2010: Net Income $459 million,.61 per share 2009: Net Income $ 99 million,.13 per share 2008: Net Income $178 million,.24 per share 2007: Net Income $645 million,.84 per share 2006: Net Income $499 million,.61 per share

Mission Announcement The mission announcement of Southwest Airlines is “devotion to the top quality of Customer Services carried with a wisdom of warmth, openness, individual pride, and Company Spirit”  Value  Alike Opening  Servant’s Heart

Organizational Arrangement  Worker Involvement  Foremost by Illustration  Emerging Team Background

Decision-Making Strategies  Deliberate Administration and Marketing  Trusting on Morals  Applicable Preparation  How Southwest rentals Staffs

Motivational Strategies  What is worker authorizing?  The impotence of endowing Southwest workers.  What dose the United States Chamber of Commerce consider about Southwest?

Motivational Strategies  Why Southwest train their staffs?  What is an extrinsic reward?  How does Southwest reward their staffs?

POSITIVE INSPIRATION IS SOMETHING THAT AMBITIONS THE PERSONNEL AND GROSSES THEM TO THEIR TERMINUS OF TRIUMPH (MASLOW, 1977).  contribution of enticements  rewards  boosting optimistic and healthy antagonism amongst the workforces.  staffs sense inspired if they feel helpless at the workplace with punitive activities and yelling at them. Negative

Techniques used by Southwest:  comprises the specific attention on each member of staff  extremely attractive extrinsic recompenses along with intrinsic rewards  well-adjusted reward range  supplies  sensibility of specific staffs  group building  contribution in judgments making

What makes Southwest Airlines reward system unique and competitive?  The motivational approaches recycled by the business effort in a double way by enticing the new workers and serving to retain the prevailing. - worker gratitude - progress occasions - energetic working environment

1967-Present Business spirit Sense of friendliness Sociability Separate Smugness Worth

References Airline. (2011). Southwest.com. Retrieved from ABOUThttp:// ABOUT Anderson, C. (n.d.). Siliconfareast.com. Google. Retrieved from BCLC Business Civil Leadership Center. (2006). Southwest Airlines. Retrieved from Maslow, Abraham H. Olten et al. (1977). Motivation und Personlichkeit, P Prime Performance. (n.d.). Prime Performance. Retrieved from client-experience-strategy-southwest-airlines/ Reeve, J. (2009). Understanding motivation and emotion. (5th ed.). Hoboken, NJ: Wiley. Renk, K. (2011). Incentive Marketing Association. Incentive Marketing Association. Retrieved from Robbins, Stephen P.; Judge, Timothy A. (2007). Essentials of Organizational Behavior (9 ed.), Upper Saddle River, NJ: Prentice Hall. Southwest Airlines Co. (2010). Southwest Airlines. Retrieved from U.S. Chambers of Commerce. (n.d.). BCLC. Retrieved from Wright, L. (, Month 2010). Southwest Airlines Co, 2010 annual report to shareholders.. Retrieved from httpwww.southwest.com/assets/classic/pdf/swaar07.pdf Wright, L. (, Month 2009). Southwest Airlines Co, 2010 annual report to shareholders.. Retrieved from httpwww.southwest.com/assets/classic/pdf/swaar07.pdf Wright, L. (, Month 2008). Southwest Airlines Co, 2010 annual report to shareholders.. Retrieved from httpwww.southwest.com/assets/classic/pdf/swaar07.pdf Wright, L. (, Month 2007). Southwest Airlines Co, 2010 annual report to shareholders.. Retrieved from httpwww.southwest.com/assets/classic/pdf/swaar07.pdf Wright, L. (, Month 2006). Southwest Airlines Co, 2010 annual report to shareholders.. Retrieved from httpwww.southwest.com/assets/classic/pdf/swaar07.pdf YouSigma. (2008). "Southwest Airlines Employee Development and Retention." From