Convergence between ILL and acquisitions: a Science and Engineering Library experience 25th Annual IATUL Conference Library Management in Changing Environment Kraków, June by Louis Houle

Louis Houle - McGill University June 01, Why? Improve user satisfaction and service Benefits to Library collection Benefits to ILL  Workload?  Cost?

Louis Houle - McGill University June 01, McGill - Schulich Library 290,000 volumes 4,500 to 5,000 monographs added yearly Collection development for 12 departments Fac. of Science and Fac. of Engineering Collection budget 2002/03: $1.9 million cad

Louis Houle - McGill University June 01, Selection Criteria English or French titles only No publication date limits Subjects in scope with Schulich Library collection policies Material types: all except dissertations and AV No maximum cost Shipping date within one week or less Paperback or hardcover editions

Louis Houle - McGill University June 01, Workflow – ILL/rush acquisitions service (1) ILL book requests sent to ILL Librarian If do not meet selection criteria, sent back to ILL Verification in OPAC by ILL Librarian If owned locally, book discarded and sent back to ILL If not owned, book kept for potential purchase Supplier searching ILL Librarian Availability Rapid delivery Acquisition ILL Librarian, why? Credit card

Louis Houle - McGill University June 01, Workflow – ILL/rush acquisitions service (2) Acquisition Supplier sends purchased books to ILL Librarian Books sent to acquisitions accounting Processing Bookmark inserted in books and sent for rush cataloguing & processing After processing books sent to ILL office

Louis Houle - McGill University June 01, Workflow – ILL/rush acquisitions service (3) Notification ILL office notifies user of availability ILL notifies ILL Librarian ILL office checks out the books in OPAC

Louis Houle - McGill University June 01, ILL book requests / user Number of books requested by each user between June 2001 to May 2003

Louis Houle - McGill University June 01, ILL book requests / departments Schulich Library ILL book requests by departmental affiliation from June 2001 to May 2003

Louis Houle - McGill University June 01, ILL book requests / user status ILL book requests by user status at Schulich from June 2001 to May 2003

Louis Houle - McGill University June 01, ILL book requests / publication years Distribution of Schulich ILL book requests (Total) by publication years from June 2001 to May 2003

Louis Houle - McGill University June 01, Books purchased / user Number of Schulich Library ILL books purchased per user from June 2001 to May 2003

Louis Houle - McGill University June 01, Books purchased / user Number of Schulich Library ILL books purchased per user from June 2001 to April 2004

Louis Houle - McGill University June 01, Books purchased / department Schulich Library ILL books purchased by user departmental affiliation from June 2001 to May 2003

Louis Houle - McGill University June 01, Books purchased / department Schulich Library ILL books purchased by user departmental affiliation from June 2001 to April 2004

Louis Houle - McGill University June 01, Books purchased / user status Schulich Library ILL books purchased by user status from June 2001 to May 2003

Louis Houle - McGill University June 01, Books purchased / user status Schulich Library ILL books purchased by user status from June 2001 to April 2004

Louis Houle - McGill University June 01, Costs of books purchased Costs of ILL books in $US (294) purchased between June 2001 to May 2003 in Schulich Library

Louis Houle - McGill University June 01, Costs of books purchased Costs of ILL books in $US (412) purchased between June 2001 to April 2004 in Schulich Library

Louis Houle - McGill University June 01, Books purchased / publication years Distribution of Schulich Library ILL books purchased by publication years from June 2001 to May 2003

Louis Houle - McGill University June 01, Books purchased / publication years Distribution of Schulich Library ILL books purchased by publication years from June 2001 to April 2004

Louis Houle - McGill University June 01, Books purchased / suppliers Schulich Library ILL books purchased by supplier from June 2001 to May 2003

Louis Houle - McGill University June 01, Books purchased / suppliers Schulich Library ILL books purchased by supplier from June 2001 to April 2004

Louis Houle - McGill University June 01, ILL book requests rejected Why Schulich Library ILL book requests were turned down from June 2001 to May 2003

Louis Houle - McGill University June 01, Turnaround Time Turnaround time to ILL Average: 5.4 days Range: 1 – 89 days Turnaround time to process Average: 3.75 days Range: 3.5 – 358 hours (14.9 days) Total turnaround time Average: 11.8 days Range: 2 – 91 days

Louis Houle - McGill University June 01, Circulation Record Circulation record, as of June , for ILL books purchased for Schulich Library

Louis Houle - McGill University June 01, Circulation Record Circulation record, as of May , for ILL books purchased between June 2003 to April 2004

Louis Houle - McGill University June 01, Problems No backup when ILL Librarian is away Communication Cataloguer not respecting time (24hrs) Processing team sending books to Schulich instead of ILL office Casual and part time staff not aware of service Not publicized enough  Staff  user

Louis Houle - McGill University June 01, CONCLUSION Good service Turnaround time Processing time Circulation record (high-use titles) Meets users’ needs Adding books permanently to collection Improvements