Enhancing Academic and Administrative Interactions through Web-Conferencing Technology Todd Britton, AVP IT, University of La Verne Sally Montemayor Lenz, Dean, Curriculum and Instruction, California Community Colleges Chancellor’s Office

Agenda Meet the presenters Where we were / past state Where we are / current state Where we want to be / future state

MEET THE PRESENTERS

Todd Britton AVP of Information Technology, University of La Verne Doctoral Candidate in Organizational Leadership and Management University of La Verne Founded 1891 Located in Southern California 30 miles east of Los Angeles Hispanic Serving Institution (HSI) 39.4% of all students are Latino/Hispanic Unduplicated headcount of 8,628 (as of last census date) 58% of which are undergraduates Source: University of La Verne, Fact Book

Sally Montemayor Lenz Dean, Curriculum and Instruction California Community Colleges Chancellor’s Office Adjunct Community College Counselor, Sierra College, Rocklin, CA Doctoral Candidate in Organizational Leadership and Management, University of La Verne The California Community College system is comprised of 112 community colleges – serving 2.4 million students annually Master Plan for Higher Education delineates the role of three systems of public higher education in California Landmark legislation establishes the Board of Governors and the California Community College Chancellor’s Office – charged with oversight responsibilities for the state’s community colleges and centers.

WHERE WE WERE

Where we were Students desired: –To more easily connect with faculty and staff how, when, and in way(s) they want –Reduced time to obtain answers

Where we were Faculty longed for: –Increased access to students –Greater worldwide research collaboration capability

Where we were Administration desired: –To enable more meaningful, substantive interactions between students, faculty and staff –Improve service offerings to constituents at a lower cost point

WHERE WE ARE

Project Timeline Fall 2012: Sought involvement from interested faculty and staff member to begin pilot Spring 2013: Expanded pilot to additional faculty and staff Summer 2013: Training continued Fall 2013: Training continued –Fully deployment achieved

Modules we use WebEx Meetings and Server –Sharing files and documents, recording WebEx Training Center –Quizzes, polls and tests –Breakout sessions and hands-on labs WebEx Support Center –Borderless tech. support WebEx Event Center –Post-event surveys

Where we are Academic Usage –Schedule office hours –Augment Blackboard Learn –Collaborate with colleagues across the globe

Where we are Administrative usage –Advise students Academic Advisors Registrar –Facilitate meetings –Conduct remote training –Offer remote technical support

Where we want to be / future state Mobile support and usage Expand underserved, underrepresented program coverage Tele-presence –Enable online live learning

California Connects - Digital Divide California Community College Award Mathematics, Engineering, Science Achievement (MESA) program Broadband Technology Opportunities Program (BTOP) $10.9 million – intensive student and community outreach to train and educate individuals with limited experience and access to technology MESA and general student population - access to computers - narrowing the digital divide gap Challenges in ensuring connectivity – rural communities Community college MESA students as Community Trainers Making digital literary tools available to all CCC students

References Foundation for California Community Colleges (n.d.). Retrieved from 8/Default.aspx. Product comparison. (n.d.). Retrieved from n.html. University of La Verne Factbook. (2013, August 1). Retrieved from research/files/2011/10/FactBook web pdf.